Education IT Support Engineer – Onsite & Learner Impact

RM Education; Desborough; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Private medical healthcare

Life assurance

Group Personal Pension Plan

Additional annual leave

Dental plan

Health assessment

Cycle to work scheme

Employee referral bonus

Job summary

RM Education is seeking an IT Support Engineer to join our onsite team in a school setting. You will deliver technical and customer support for desktop, mobile devices, and classroom tech, following ITIL practices and collaborating with the service desk.

You will troubleshoot issues, liaise with remote teams, and contribute to safeguarding while ensuring excellent service delivery within an educational environment.

Qualifications

• Excellent customer focus and problem solving.
• Clear and effective communication skills, both written and verbal.
• Punctual, with ability to prioritise own workload.
• Able to diagnose and troubleshoot IT issues, knowing when to seek more information.
• Able to collaborate with remote teams and build strong working relationships.

Responsibilities

• Be the customer face of RM, ensuring customers receive great service.
• Assist the service desk with delivery of the IT managed support service.
• Provide school-based users with technical assistance and report service issues per service desk policies.
• Understand safeguarding importance in education and share responsibility with staff.
• Based onsite in a school, provide technical and customer support.

Skills

Desktop & Mobile support

Printing & A/V support

Networking basics

Image deployment

Microsoft 365 / Google Workspace

ITIL & ServiceNow

Customer service

Tools

ServiceNow

ITIL

Job description

RM Education is seeking an IT Support Engineer to join our onsite team in a school setting. You will deliver technical and customer support for desktop, mobile devices, and classroom tech, following ITIL practices and collaborating with the service desk.

You will troubleshoot issues, liaise with remote teams, and contribute to safeguarding while ensuring excellent service delivery within an educational environment.