Onsite Property Manager (Resident Experience)

Boardwalk; Greater London; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Competitive wages

Access to on-demand pay – Dayforce

Profit-sharing

Group medical and dental

Wellness reimbursement

Training and Development allowance

RRSP matching

Up to 20% rental discounts

Job summary

Boardwalk seeks an on-site Housing/Customer Service Associate to ensure resident comfort and safety, manage rent collections, show suites, and maintain building operations. The role requires hands-on cleaning, maintenance, and reliable on-call availability to address after-hours issues.

Candidates should be able to live on-site and support site budgets while delivering excellent service to residents. Experience in customer service or property management is preferred; post-secondary education is

Qualifications

• 2 years Customer Service Experience preferred
• Post-Secondary Education is an asset
• Computer experience is required with web‑based programs preferred
• Ability to learn and adapt quickly to changing systems and new technology
• Familiarity with computer tablets is an asset

Responsibilities

• Ensure the health, comfort and safety of our Resident Members
• Must live on-site
• Applicant must love people, be versatile, hands‑on with cleaning and maintenance tasks and take ownership of the site
• Duties include scheduled office hours and on‑call duties
• Successful applicants must have a flexible schedule and be available to respond to all on‑call needs outside of regular business hours
• On‑call requirements include but are not limited to: answering calls, showing suites, responding to emergencies, attending to after‑hours complaints such as noise complaints, cleaning duties, maintaining building quality standards, etc.
• Ensure daily communication with all site Associates
• Collect rent and follow up on defaults
• Ensure vacancy (minimized) and budget (meet or exceed on net operating income) are all realized for each site by effective resident service to potential and existing customers
• Inspections of vacant and upcoming suites
• Lease and show suites
• Ensure all rental enquiries are answered within the guidelines provided
• Annual suite inspections
• Prepare and deliver bank deposits
• Administrative duties including processing paperwork for site and other Associates
• Ensure contractors arrive as per scheduled timelines and complete their work as preconditions of the contract
• Ensure proper and accurate inventory management
• Snow removal as required
• Cleaning as required
• Touch‑up painting as required
• Complete all required administration for the position on a tablet
• Complete other tasks assigned by the Leader

Skills

Customer service

Communication

Organizational skills

Multitasking

Telephone etiquette

Education

Post-secondary education

Tools

Web-based programs

Tablets

Job description

Boardwalk seeks an on-site Housing/Customer Service Associate to ensure resident comfort and safety, manage rent collections, show suites, and maintain building operations. The role requires hands-on cleaning, maintenance, and reliable on-call availability to address after-hours issues.

Candidates should be able to live on-site and support site budgets while delivering excellent service to residents. Experience in customer service or property management is preferred; post-secondary education is