On-Site Resident Services & Leasing Specialist

Colby River Group; Salford; Hybrid; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Employer matched pension scheme

Life Insurance

Generous annual leave entitlement

Cycle to Work scheme

Retail, leisure and lifestylediscounts

Employee wellbeing support

Job summary

Colby River Group in Salford is seeking a Resident Services Associate to join the on-site team, delivering welcoming customer service, leasing support and day-to-day building operations. This hands-on role involves responding to resident inquiries, coordinating events and amenity bookings, managing post and deliveries, and helping maintain safe, compliant communities.

You will work 40 hours per week across shifts, contribute to a positive resident experience, and collaborate with the on-site

Qualifications

• Experience in residential lettings, property management, or Build-to-Rent (BTR).
• Knowledge of tenancy processes, compliance (Right to Rent, KYC), and inventories.
• Familiarity with property management systems or booking platforms.

Responsibilities

• Deliver a consistently high standard of customer service to residents and guests.
• Act as a first point of contact for all resident enquiries, resolving or escalating as appropriate.
• Proactively gather and respond to resident feedback, actioning requests where possible.
• Manage incoming and outgoing post and parcels.
• Coordinate bookings and ensure presentation of resident amenity spaces.
• Handle noise complaints and elevate where necessary.
• Support the creation of a strong community through resident engagement, events, and communication initiatives.
• Assist with resident communications, including social media and resident portals.
• Support and deliver resident events, open days, and third-party service offerings.
• Review customer feedback and surveys, identifying opportunities for continuous improvement.

Skills

Residential lettings

Property management

Customer service

Right to Rent & KYC

Communication

Microsoft Office

Education

ARLA / IRPM qualifications

Tools

Microsoft Office

Job description

Colby River Group in Salford is seeking a Resident Services Associate to join the on-site team, delivering welcoming customer service, leasing support and day-to-day building operations. This hands-on role involves responding to resident inquiries, coordinating events and amenity bookings, managing post and deliveries, and helping maintain safe, compliant communities.

You will work 40 hours per week across shifts, contribute to a positive resident experience, and collaborate with the on-site