Onsite Patient Services Associate

TEKsystems; Dover; On-site; GBP 20,000 - 21,000; Full time

Benefits offered by this job

Medical

Dental & Vision

Critical Illness

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

PTO / Vacation / Sick Leave

Job summary

TEKsystems is hiring a Patient Service Representative for an in-person role in Dover, DE. This fully onsite position follows a strict Monday–Friday schedule with specific shift hours.

You will greet patients, schedule appointments, handle insurance verifications, collect co-pays, and support communications with insurers and attorneys while maintaining accuracy and a patient-centered service mindset. Training is provided if healthcare experience is not present.

Qualifications

• Patient-centered mindset with strong customer service skills.
• Healthcare experience is preferred but not required; training provided.
• Proficient in using a computer and Microsoft Office suite.
• Knowledge of basic bookkeeping and accounts receivable basics including math.
• Proficient with common office equipment (faxes, copiers, etc.).
• Fluent typing (>=40 wpm) and Windows-based Office tools (Word, Excel, PowerPoint, Outlook).

Responsibilities

• Greet and register patients and explain what to expect during visits and next appointments.
• Schedule patient appointments in person and by phone.
• Communicate with attorneys, insurers and translation services; support operations and business development.
• Collect co-pays, manage payer approvals and conduct insurance verifications/authorizations.
• Prepare intake forms ahead of appointments to ensure timely service.
• Verify insurance eligibility and obtain authorizations as needed.
• Counsel patients on financial responsibility at time of service.
• Meet QA goals and keep payments reconciled.
• Communicate effectively to solve problems and maintain a clean, safe environment.

Skills

Patient service

Microsoft Office

Typing 40 wpm

Windows OS

Job description

TEKsystems is hiring a Patient Service Representative for an in-person role in Dover, DE. This fully onsite position follows a strict Monday–Friday schedule with specific shift hours.

You will greet patients, schedule appointments, handle insurance verifications, collect co-pays, and support communications with insurers and attorneys while maintaining accuracy and a patient-centered service mindset. Training is provided if healthcare experience is not present.