Patient Services & Scheduling Specialist

Johns Hopkins All Children's Hospital; Tendring; On-site; GBP 18,000 - 28,000; Full time

Job summary

Johns Hopkins Health System in the United States is seeking a dedicated Patient Services Representative to support administrative operations and interact with families, physicians, and clinical staff to maintain a smooth patient journey. This role emphasizes accurate scheduling, registration, and financial clearance (rehab only) while upholding privacy and service standards.

The PSR will greet patients, answer calls, pre-register and register, assist with eligibility and authorizations,

Qualifications

• High School diploma, GED, or equivalent.
• 1 year of medical office or health plan experience, or 1 year in a front-facing customer service role.
• Knowledge of healthcare office procedures including registration, scheduling, medical records, and insurance.
• Ability to greet patients and answer telephones clearly and pleasantly.

Responsibilities

• Greets patients, answers calls, and enhances the customer experience.
• Pulls, controls and files patient charts to ensure timely information and privacy.
• Schedules and pre-registers patients following policies for accuracy.
• Assists with eligibility and authorizations to ensure financial clearance before service.
• Checks-in and checks-out patients and schedules follow-up appointments for smooth flow.
• Enters charges, collects payments and handles cash per procedures to support revenue cycle.
• Adheres to organizational policies and collaborates across multiple departments.

Skills

Customer service

Phone etiquette

Communication

Medical office workflow

Education

High School diploma or GED

Tools

Medical office software

Job description

Johns Hopkins Health System in the United States is seeking a dedicated Patient Services Representative to support administrative operations and interact with families, physicians, and clinical staff to maintain a smooth patient journey. This role emphasizes accurate scheduling, registration, and financial clearance (rehab only) while upholding privacy and service standards.

The PSR will greet patients, answer calls, pre-register and register, assist with eligibility and authorizations,