Onsite Optimisation Assistant - 12 month FTC

The Very Group; Liverpool; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading online retail platform in Liverpool is seeking a passionate individual to join their Onsite Optimisation Team. You'll enhance customer experience by optimizing onsite journeys, collaborating with various stakeholders, and acting as the voice of the customer. The ideal candidate will have great attention to detail and a strong process-driven mindset. Enjoy a flexible, hybrid working model, along with a rich benefits package including additional holidays and discounts on purchases.

Benefits

Flexible, hybrid working model

£250 flexible benefits allowance

27 days holiday + bank holidays

LinkedIn Learning access

Up to 25% discount on Very.co.uk

Matched pension up to 6%

Qualifications

• Logical thinker with a strong emphasis on continuous improvement.
• Excellent attention to detail and effective communication skills.
• Customer-first mindset focusing on delivering exceptional experiences.

Responsibilities

• Act as the voice of the customer throughout the product lifecycle.
• Collaborate to resolve customer journey challenges and boost conversion.
• Use data insights to inform and execute onsite improvements.
• Support execution of onsite changes and manage product families.
• Align approaches to customer behaviour principles.

Skills

Attention to detail

Organisational skills

Influencing skills

Presentation skills

Process-driven mindset

Job description

About us

We’re the team behind digital retailer Very.

Our purpose, helping families get more out of life, powers everything we do.

And we want our people to get more out of life too! If you’re high-performing, ambitious and make the most of every opportunity, we want to hear from you. In return, you’ll enjoy heaps of flexibility, great perks and benefits, and the freedom to be yourself, keep learning and take your career wherever you want it to go.

If you love making a difference, you’ll love making it sparkle for millions of Very customers. ✨

About the role

This is an exciting opportunity to join our Onsite Optimisation Team. If you’re passionate about delivering exceptional customer experience, have great attention to detail and enjoy working with wide range of stakeholders across the business, this could be the perfect role for you.

You’ll be joining the Onsite Optimisation Team who work tooptimise the onsite journey to help customers find products and make purchase decisions.

Working closely with our Onsite Optimisation Specialists, you’ll identify opportunities to enhance the customer search and category journey, improve product recommendations and manage user generated content. Working to improve category metrics and deliver seamless onsite experiences while supporting business objectives.

You will act as the voice of the customer throughout the lifecycle of a product range, ensuring their needs and behaviours are at the heart of everything we do.

You will be responsible for:

• Acting as the voice of the customer to inform decisions and improvements across the product lifecycle.
• Collaborating with the Onsite Optimisation Specialist to resolve customer journey challenges and identify opportunities to boost conversion and progression to product.
• Using data insights and user studies to inform and execute onsite improvements.
• Supporting the execution of onsite changes, including attribution reviews, category walkthroughs, and key search word reviews.
• Managing product families, social content rights requests, and product attribution.
• Supporting Retail Discovery Trading through onsite search and recommendation rules.
• Overseeing social content management, including approvals and requests.
• Prioritizing workload to meet deadlines, delivering projects on time and within budget.
• Streamlining processes and improving efficiency by identifying and implementing better ways of working.
• Aligning team approaches to customer behaviour principles to ensure consistent, site-wide customer journeys.

About you.

• A logical thinker with a process-driven mindset and a passion for continuous improvement.
• Excellent attention to detail, organisational skills, and the ability to communicate effectively.
• Strong influencing skills and the ability to provide innovative solutions to challenges.
• Exceptional presentation skills and the ability to work independently when needed.
• A customer-first mindset with a focus on delivering exceptional experiences.

Some of our benefits

• Flexible, hybrid working model
• Inclusive culture and environment, check out our Glassdoor reviews
• £250 flexible benefits allowance to suit your needs
• 27 days holiday + bank holidays
• LinkedIn Learning access
• Up to 25% discount on Very.co.uk

• Matched pension up to 6%
• More benefits can be found on our career site

How to apply

Please note that the talent acquisition team are managing this vacancy directly, and if successful in securing this role, you may be required to undertake a credit, CIFAS and DBS check.

What happens next?

Our talent acquisition team will be in touch if you’re successful so keep an eye on your emails! We’ll arrange a short call to learn more about you, as well as answer any questions you have. If it feels like we’re a good match, we’ll share your CV with the hiring manager to review. Our interview process is tailored to each role and can be in-person or held remotely.

You can expect a two-stage interview process for this position:

1st stage - An informal 45-minute video call with the hiring team to discuss your skills and relevant experience. This is a great opportunity to find out more about the role and to ask any questions you may have.

2nd Stage – A one-hour formal task based interview where you can expect both competency and technical questions.

As an inclusive employer please do let us know if you require any reasonable adjustments.

If you'd like to know more about our interviews, you can find out here.

Equal opportunities

We’re an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.