Onsite IT Technician: Factory & Office IT Support

Hollybank Trustees Ltd; Dungannon; On-site; GBP 26,000 - 34,000; Full time

Job summary

Hollybank Trustees Ltd in Dungannon is seeking an IT Technician to support site users across factory and office environments and ensure smooth IT services at the Dungannon Primal site.

You will help develop the local IT function under the direction of the IT Team Leader, delivering proactive IT support, maintaining infrastructure, and coordinating with the Central IT Team to keep systems secure and up-to-date.

Qualifications

• Proven IT support experience and knowledge of databases (MS SQL Server).
• Analytical with technical skills and track record of introducing IT services.
• Proactive, collaborative, and able to deliver in a changing environment.
• ITIL qualifications preferred.

Responsibilities

• Maintain smooth running of local IT services and minimise downtime.
• Support traceability systems and factory floor applications.
• Ensure secure and resilient on-site infrastructure.
• Provide day-to-day IT hardware, software and production system support.
• Manage backup, antivirus, proxy, monitoring and patching.
• Assist with disaster recovery planning.
• Maintain issue lists and track resolutions.
• Commission desktop and laptop hardware.
• Install and test operating systems and software as advised.
• Communicate with Central IT Team and on-site managers.
• Provide out-of-hours support.

Skills

IT Support

MS SQL Server

Analytical skills

ITIL

Job description

Hollybank Trustees Ltd in Dungannon is seeking an IT Technician to support site users across factory and office environments and ensure smooth IT services at the Dungannon Primal site.

You will help develop the local IT function under the direction of the IT Team Leader, delivering proactive IT support, maintaining infrastructure, and coordinating with the Central IT Team to keep systems secure and up-to-date.