IT Technician: Manufacturing & Production IT Support

Back TO Work; Selby; On-site; GBP 21,000 - 30,000; Full time

Job summary

Back TO Work in North Yorkshire is seeking a motivated IT Technician to provide essential technical support across production, warehouse and office environments. You will install, configure and maintain PCs, laptops, printers and mobile devices, support Microsoft 365 and monitor systems while assisting with cyber security and IT projects.

This role offers hands-on training, a collaborative team, and opportunities to develop within a busy manufacturing setting.

Qualifications

• Interest in IT and technology with a proactive approach.
• Strong problem-solving and troubleshooting abilities.
• Excellent communication and customer service skills.
• Ability to prioritise tasks and manage workloads.
• Attention to detail and good organisational skills.
• Ability to work independently and in a team.
• Willingness to learn new technologies and systems.

Responsibilities

• Provide first-line technical support to users across the business.
• Diagnose and resolve hardware, software, and network issues.
• Install, configure and maintain PCs, laptops, printers, and mobile devices.
• Assist with user account management, password resets, and access permissions.
• Support Microsoft 365 applications and cloud-based services.
• Monitor IT systems and report potential issues to senior IT staff.
• Assist with software deployments, updates, and patch management.
• Maintain accurate documentation of IT assets, support tickets, and system procedures.
• Support cyber security initiatives and ensure adherence to company policies.
• Assist with IT projects, system upgrades, and infrastructure improvements.
• Provide support for manufacturing and operational technology systems where required.

Skills

Strong interest in IT

Problem-solving

Communication skills

Organisation skills

Independent and team work

Willingness to learn

Tools

Microsoft 365

Job description

Back TO Work in North Yorkshire is seeking a motivated IT Technician to provide essential technical support across production, warehouse and office environments. You will install, configure and maintain PCs, laptops, printers and mobile devices, support Microsoft 365 and monitor systems while assisting with cyber security and IT projects.

This role offers hands-on training, a collaborative team, and opportunities to develop within a busy manufacturing setting.