IT Support Technician

MCS Group; Newry; Hybrid; GBP 30,000 - 40,000; Full time

Benefits offered by this job

28 days annual leave

Employer pension contribution

Private healthcare

Cycle-to-work scheme

Free on-site parking

Job summary

MCS Group is partnering with a growing organisation in Newry to recruit an IT Helpdesk Technician for their on-site team.

You will deliver hands-on IT support across Windows, Microsoft 365 and networking, resolve day-to-day tickets and help set up devices for new starters.

The role offers £30,000-£40,000 DOE, 28 days’ leave, pension, private healthcare, cycle-to-work, on-site parking and a hybrid option with one remote day per week.

Qualifications

• Experience resolving IT support tickets.
• Strong knowledge of Windows OS and Microsoft 365.
• Experience supporting PCs, laptops, printers and mobile devices.
• Understanding of networking fundamentals.
• Familiarity with Active Directory and user administration.

Responsibilities

• Managing and resolving day-to-day IT helpdesk tickets.
• Setting up laptops, PCs, mobile phones, email accounts and user logins.
• Supporting Windows environments and Microsoft 365 applications.
• Troubleshooting hardware, software, printers and peripherals.
• Supporting networking issues including Wi‑Fi, DNS, DHCP and VPN.
• Assisting with Active Directory and user account administration.
• Onboarding new starters and ensuring IT setup from day one.
• Monitoring and maintaining IT hardware and software.

Skills

Windows

Microsoft 365

Troubleshooting

Ticketing

Communication

Multitasking

Tools

Active Directory

VPN

Networking basics

Job description

IT Helpdesk Technician

Newry | £30,000-£40,000 DOE | Full-time

MCS Group is delighted to be partnering with a growing and ambitious organisation to recruit an IT Helpdesk Technician for their Newry-based team.

This is an excellent opportunity for someone who enjoys hands‑on IT support and wants a role where they can make a genuine impact. You'll work closely with an experienced IT Manager, helping support users across multiple locations while gaining exposure to a broad range of systems, hardware and networking.

With continued business growth and investment in new technology, this isn't a role where you'll be stuck doing the same thing every day. You'll join at an exciting stage, with plenty of opportunity to broaden your experience and take on more responsibility as the IT function develops.

The role

This is a varied, generalist IT support position where you'll be the person colleagues turn to when they need technical help. Your responsibilities will include:

• Managing and resolving day-to-day IT helpdesk tickets
• Setting up laptops, PCs, mobile phones, email accounts and user logins
• Supporting Windows environments and Microsoft 365 applications
• Troubleshooting hardware, software, printers and peripheral devices
• Supporting networking issues including Wi‑Fi, TCP/IP, DNS, DHCP and VPN
• Assisting with Active Directory and user account administration
• Building and configuring PCs and other equipment
• Onboarding new starters and ensuring their IT setup is ready from day one
• Supporting the monitoring and maintenance of IT hardware and software
• Helping identify and recommend appropriate IT equipment and solutions
• Providing occasional support to other UK locations

The company's job specification places particular emphasis on hands‑on support across computer systems, hardware, mobile devices and networking, alongside responsibility for resolving tickets through the IT helpdesk.

What we're looking for

This role would suit someone who already has experience within IT support, service desk, helpdesk or an IT technician position and wants to take the next step in a broad, hands‑on environment.

You'll ideally bring:

• Previous experience resolving IT support tickets
• Strong knowledge of Windows operating systems and Microsoft 365
• Experience supporting PCs, laptops, printers and mobile devices
• An understanding of networking fundamentals
• Familiarity with Active Directory and user administration
• Strong troubleshooting and problem‑solving skills
• Good communication and interpersonal skills
• The ability to prioritise your workload and manage multiple requests
• A proactive attitude and willingness to get involved across the IT function

Relevant IT qualifications and exposure to virtualisation or cloud‑based systems would also be beneficial.

What's on offer?

You'll receive a £30,000-£40,000 salary depending on experience, alongside a strong overall package including 28 days' annual leave, employer pension contribution, private healthcare, cycle‑to‑work scheme and free on‑site parking.

Working hours are 9am-5pm, Monday to Friday, with the role initially based on‑site in Newry. Once you're established and comfortable in the position, there is flexibility to work from home one day per week, alongside reasonable flexibility for appointments.

You'll be joining a relaxed, down‑to‑earth working environment within a business that is continuing to grow and invest. Most importantly, you'll have the opportunity to work closely with an experienced IT Manager, build your technical knowledge and develop into a more challenging role as the organisation's IT requirements expand.