Onsite IT Support Technician

MFK Recruitment; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading IT Managed Services company is seeking an Onsite IT Support Technician in Greater London. The role involves managing IT operations, resolving incidents, and ensuring customer satisfaction. Ideal for candidates eager to learn and progress in a supportive environment with excellent culture and training opportunities.

Benefits

Company healthcare available

Monthly performance-related incentives

Social & team building activities

Microsoft and Google training courses

Qualifications

• Experience with Windows Server and Office 365 preferred.
• Keen to learn about Cloud and Virtualization.

Responsibilities

• Manage incidents and customer requests from receipt to resolution.
• Ensure service level agreement standards are met.
• Maintain high levels of customer satisfaction.

Skills

Windows Server

Office 365

Basic Networking

Cloud and Virtualization

Job description

This range is provided by MFK Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from MFK Recruitment

We have an exciting opportunity for an Onsite IT Support Technician to work for our reputable client based in the Hayes area.

MFK Recruitment has successfully recruited 42 candidates for this client within the past 5 years, 31 are still with the company too! They retain their staff due to the excellent culture and progression opportunities.

As the Onsite IT Support Technician, you will be working closely with the IT Team Lead ensuring the day-to-day IT operations run smoothly and effectively, managing incidents and customer requests from receipt to resolution and closure.

If you are looking for a role where you can learn new technologies and utilise your current skills, then this is certainly the role for you! This Onsite IT Support Technician role comes with genuine progression, my client is extremely interested in candidates who are looking to learn and progress.

You will be working for a multi-award winning IT Managed Services company that specialises in supporting the Education sector.

Onsite IT Support Technician - primary responsibilities therefore include:

• To manage incidents and customer requests from receipt to resolution and closure
• To ensure service level agreement standards are met
• To maintain high levels of customer satisfaction
• To promptly complete any admin paperwork and documentation
• Keep accurate records of all site information using IT Service Management tools
• Promote best practices and adhere to change control process
• Accurately plan and organise the working week
• Review scorecard bi-weekly with Team Lead & or Manager

Technical experience required: (not all essential)

• Windows Server
• Office 365
• Basic Networking
• Cloud and Virtualization (if you do not have these experiences, then as long as you’re keen to learn!)

Some highlights of working with my client:

• Skills assessment and personalised progression plans
• Microsoft Gold Partner and Google Partner
• Microsoft and Google training courses, accreditations, and exams
• One-to-One training
• Company healthcare available
• Monthly performance-related incentives – including additional holiday days and vouchers
• Social & team building activities

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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