IT Support Technician

Binyan Studios; Greater London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

Binyan Studios is looking for an IT Support Technician to join their London team. The role requires 3-5 years of experience in technical support, with responsibilities including troubleshooting, collaborating with international teams, and contributing to documentation. This position offers career progression into a Systems Administrator role within a supportive environment.

Benefits

Training budget

Mentorship

Flexible leave

Social events

Qualifications

• 3-5 years experience in IT helpdesk or technical support role.
• Experience working in a visual FX studio is a bonus.

Responsibilities

• Respond to Level 1/Level 2 helpdesk tickets promptly.
• Troubleshoot incidents onsite and remotely.
• Assist Systems Administrators on projects.

Skills

Problem Solving

Customer Service

Communication

Collaboration

Prioritization

Education

Diploma or degree in Information Technology

ITIL Foundation certification

Tools

Windows 10/11

Google Workspace

Active Directory

VPNs

Job description

Binyan is seeking a highly motivated IT Support Technician with 3–5 years of hands-on experience and a strong drive to advance into a Systems Administrator role. As the primary point of contact for our London team, you'll be an independent problem solver who also thrives as a team player, collaborating closely with our core IT team in Australia. Your growth mindset will be key as you evolve with our business into a valued member, and your positive attitude and genuine commitment to helping others will ensure our global operations run seamlessly.

Key Responsibilities

• Respond promptly to Level 1/Level 2 helpdesk tickets (hardware, software, network, cloud, security, access and onboarding/offboarding requests)
• Troubleshoot incidents onsite and remotely using ticketing tools
• Work closely with Systems Administrators and Helpdesk colleagues in Australia
• Coordinate cross-region support for the New York and Katmandu offices during peak times or escalations
• Escalate complex issues to the senior Systems Administrator when required
• Follow through to ensure timely resolution and document workarounds or fixes
• Install, configure and maintain artist workstations, laptops, peripherals and AV equipment
• Assist with meeting-room setup, on-prem infrastructure checks, and office moves
• Contribute to documentation of support processes, FAQs and knowledge-base articles
• Identify recurring issues and propose preventative solutions or automations
• Shadow and assist Systems Administrators on projects (cloud migration, security rollouts, backups)
• Take ownership of smaller admin tasks (user provisioning, group policy updates) to build toward a SysAdmin career

Skills & Experience

• 3–5 years’ experience in an IT helpdesk or technical support role
• Strong customer-service orientation and excellent verbal/written communication
• Proficiency with Windows 10/11, Google Workspace, basic macOS support
• Familiarity with Active Directory, VPNs, printing services and common network troubleshooting
• Able to prioritise a busy ticket queue and manage multiple tasks under tight SLAs
• Comfortable working collaboratively across time zones and cultures
• Experience working in a visual FX studio a bonus

Qualifications

• Diploma or degree in Information Technology, Computer Science or equivalent
• ITIL Foundation certification (or willingness to obtain)
• Any vendor certifications (Microsoft, CompTIA A+, Network+) are a plus

What We Offer

A supportive, close-knit international IT team and business with clear career progression

Hybrid work model with modern London-city office space

Training budget and mentorship to advance your sysadmin skills

Flexible leave and fun social events to celebrate our culture

If you’re passionate about helping users, eager to broaden your technical horizons, and ready to grow into a Systems Administrator role, we’d love to hear from you! Please apply with your CV and a brief note on why you’re excited to join Binyan.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Advertising Services

Referrals increase your chances of interviewing at Binyan Studios by 2x

Get notified about new Information Technology Support Technician jobs in London Area, United Kingdom.

London, England, United Kingdom 4 days ago

Greater London, England, United Kingdom 3 weeks ago

City Of London, England, United Kingdom £30,000.00-£40,000.00 1 week ago

Greater London, England, United Kingdom 1 week ago

London, England, United Kingdom 11 hours ago

London, England, United Kingdom 2 weeks ago

Information Technology Help Desk Technician

Teddington, England, United Kingdom 2 weeks ago

Greater London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 13 hours ago

Greater London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 month ago

London, England, United Kingdom 1 day ago

London, England, United Kingdom 1 week ago

IT Support Technician (2nd Line) - London

London, England, United Kingdom 4 weeks ago

Greater London, England, United Kingdom 2 days ago

IT Service Delivery Lead/IT Support Lead

IT Technician - up to £35,000 - Top Firm (15 Month FTC)

City Of London, England, United Kingdom 1 week ago

London, England, United Kingdom 14 hours ago

Brinkworth, England, United Kingdom 3 days ago

Bromley, England, United Kingdom 1 week ago

London, England, United Kingdom 3 days ago

London, England, United Kingdom 5 days ago

London, England, United Kingdom 5 days ago

Deskside IT Support / 2nd Line IT Support

London, England, United Kingdom 2 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.