IT Support Technician

Binyan Studios; Greater London; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

Binyan Studios is seeking an IT Support Technician with 3–5 years of experience to support their London team. This role involves troubleshooting, coordinating support, and contributing to documentation while offering clear career progression towards a Systems Administrator position. The ideal candidate will possess strong problem-solving skills and a customer-service orientation, thriving in a collaborative environment.

Benefits

Training budget

Mentorship

Flexible leave

Social events

Qualifications

• 3–5 years’ experience in IT helpdesk or technical support role.
• Proficiency with Windows 10/11 and Google Workspace.

Responsibilities

• Respond to Level 1/Level 2 helpdesk tickets.
• Install, configure and maintain artist workstations and laptops.
• Coordinate cross-region support during peak times.

Skills

Problem Solving

Customer Service

Communication

Collaboration

Education

Diploma or degree in Information Technology

ITIL Foundation certification

Tools

Windows 10/11

Google Workspace

Active Directory

VPNs

Job description

Binyan is seeking a highly motivated IT Support Technician with 3–5 years of hands-on experience and a strong drive to advance into a Systems Administrator role. As the primary point of contact for our London team, you'll be an independent problem solver who also thrives as a team player, collaborating closely with our core IT team in Australia. Your growth mindset will be key as you evolve with our business into a valued member, and your positive attitude and genuine commitment to helping others will ensure our global operations run seamlessly.

Key Responsibilities

• Respond promptly to Level 1/Level 2 helpdesk tickets (hardware, software, network, cloud, security, access and onboarding/offboarding requests)
• Troubleshoot incidents onsite and remotely using ticketing tools
• Work closely with Systems Administrators and Helpdesk colleagues in Australia
• Coordinate cross-region support for the New York and Katmandu offices during peak times or escalations
• Escalate complex issues to the senior Systems Administrator when required
• Follow through to ensure timely resolution and document workarounds or fixes
• Install, configure and maintain artist workstations, laptops, peripherals and AV equipment
• Assist with meeting-room setup, on-prem infrastructure checks, and office moves
• Contribute to documentation of support processes, FAQs and knowledge-base articles
• Identify recurring issues and propose preventative solutions or automations
• Shadow and assist Systems Administrators on projects (cloud migration, security rollouts, backups)
• Take ownership of smaller admin tasks (user provisioning, group policy updates) to build toward a SysAdmin career

Skills & Experience

• 3–5 years’ experience in an IT helpdesk or technical support role
• Strong customer-service orientation and excellent verbal/written communication
• Proficiency with Windows 10/11, Google Workspace, basic macOS support
• Familiarity with Active Directory, VPNs, printing services and common network troubleshooting
• Able to prioritise a busy ticket queue and manage multiple tasks under tight SLAs
• Comfortable working collaboratively across time zones and cultures
• Experience working in a visual FX studio a bonus

Qualifications

• Diploma or degree in Information Technology, Computer Science or equivalent
• ITIL Foundation certification (or willingness to obtain)
• Any vendor certifications (Microsoft, CompTIA A+, Network+) are a plus

What We Offer

A supportive, close-knit international IT team and business with clear career progression

Hybrid work model with modern London-city office space

Training budget and mentorship to advance your sysadmin skills

Flexible leave and fun social events to celebrate our culture

If you’re passionate about helping users, eager to broaden your technical horizons, and ready to grow into a Systems Administrator role, we’d love to hear from you! Please apply with your CV and a brief note on why you’re excited to join Binyan.