IT Support Technician

JR United Kingdom; Farnborough; On-site; GBP 25,000 - 35,000; Full time

Job summary

An exciting opportunity awaits for an IT Support Technician to join a dynamic IT Managed Services company supporting the Education sector. You will be based at a prestigious private school, delivering first-class IT support to staff and students. As a vital member of the onsite team, you will maintain the IT infrastructure, ensuring safe and reliable systems that facilitate academic and administrative goals. If you have a passion for technology and a desire to make a difference in an educational environment, this role offers the perfect platform for your career growth and development.

Qualifications

• 1+ years experience in IT support and systems maintenance.
• Knowledge of Microsoft operating systems and cloud services.

Responsibilities

• Deliver first-class IT support services to staff and pupils.
• Maintain IT systems including servers, network, and end user devices.
• Troubleshoot and resolve technical issues promptly.

Skills

IT Support

Troubleshooting

Microsoft Services

Network Maintenance

Cloud Services

Customer Service

Education

IT-related Degree or Certification

Tools

Microsoft Azure

Office 365

VMWare ESXi

vSphere

vCenter

Apple macOS

Apple iOS

Job description

Social network you want to login/join with:

We have an exciting opportunity for an IT Support Technician to join our well-established client in Farnborough.

MFK Recruitment has successfully recruited 42 IT professionals for this well-established company in the past 5 years, 30 are still with the company too! Extremely ambitious company and they’re very interested in having individuals join their team, who are keen to progress and succeed.

Our client is an IT Managed Services company that supports the Education sector. You will be based at a stunning and reputable private school in Farnborough.

IT Support Technician – What will you be doing day-to-day?

You will be working at the college to deliver first-class IT support services to staff and pupils. You will undertake a broad range of tasks, maintaining the IT systems including but not limited to servers, network and Wi-Fi, end user devices, cloud hosted systems. You will be a key member of the onsite IT team, also working closely with the team plus relevant staff onsite.

You will be primarily responsible for the IT infrastructure and helpdesk service, ensuring the college maintains safe, reliable, and scalable IT systems that facilitate the college’s academic, pastoral, and administrative objectives. You will need a broad experience and range of technical skills to support the IT infrastructure and end users, ideally within an educational environment.

• Under the direction of the Senior IT Engineer, maintain the college’s IT network, troubleshooting technical issues and implementing effective fixes.
• Promptly resolving support tickets within the service desk, as directed, ensuring in person support is a priority.
• Collaborate with third-party support vendors as needed.
• Install, configure, and maintain devices (including but not limited to desktop & laptop PCs, tablets, printers, and touchscreens)
• Manage and administer Microsoft Services, including but not limited to Azure Active Directory, Office 365, and Exchange Online
• Coordinate orders with vendors to ensure timely delivery of toner and other supplies.
• During peak periods, assist in resolving issues with student devices.
• Assist in updating the school’s IT asset register and documentation for all IT systems.
• Routine maintenance of classroom IT, making regular checks of equipment to avoid disruption to teaching & learning.
• Monitoring IT systems and the network for viruses, malfunctions, and errors, reporting anything promptly to the Senior IT Engineer.
• Making sure that all systems are safe for pupil use, working closely with the safeguarding team to ensure harmful content is not accessible on any IT platform.
• 1+ years in computer networks and systems maintenance
• Knowledge of Microsoft operating systems and applications
• Supporting services in the cloud (e.g. SaaS)
• VMWare ESXi, vSphere and vCenter
• Apple product experience (including hardware, macOS and iOS)
• Web & E-mail Security in regard to child safeguarding