IT Support Technician

Onyx-Conseil; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in Human Resources Services is seeking an IT Support Technician to manage ICT support for multiple schools. The role involves providing technical assistance, maintaining hardware, and ensuring IT security. Ideal candidates will have strong customer service skills and experience in a Service Desk environment. This position offers an entry-level opportunity with a contract lasting 2 to 3 months, based in North London.

Qualifications

• Experience in a Service Desk environment (2nd or 3rd line support).
• Flexible working and travel to support multiple sites.

Responsibilities

• Provide 2nd and 3rd line support to staff and students.
• Carry out routine maintenance of computer hardware and network services.
• Respond to and resolve IT faults and requests.

Skills

Customer Service

Communication

Problem Solving

Time Management

Analytical Skills

Education

ITIL Certification

Tools

Windows Server

Active Directory

Office365

SIMS.net

Job description

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Purpose

The role of IT Support Technician will lead and manage all day-to-day ICT 2nd and 3rd line support activities for multiple schools as directed by the ICT Network Manager and/or ICT Schools Manager.

Job Description

IT Support Technician

Purpose

The role of IT Support Technician will lead and manage all day-to-day ICT 2nd and 3rd line support activities for multiple schools as directed by the ICT Network Manager and/or ICT Schools Manager.

The Support Technician will liaise with Head Office and School staff, the IT Service Desk, and other 3rd line support teams to identify, prioritise, own, and resolve all IT support and service requests.

Key Responsibilities

• Provide 2nd and 3rd line support to UK staff, schools staff, and students
• Carry out routine maintenance of all computer hardware and network services to maintain agreed availability
• Respond to and resolve IT faults and requests through onsite visits and remote support tools to agreed service levels
• Install and configure approved computer hardware and licensed software, following agreed policies and procedures
• Maintain site documentation, including hardware and software inventories, to ensure accuracy of information, legal, and financial compliance
• Manage staff and student user accounts following policies and procedures
• Monitor and maintain server backups to ensure data protection and security
• Monitor IT security and report risks or incidents to relevant authorities
• Any other reasonably requested duties

Person Specification

• Exceptional customer service and communication skills, both written and verbal
• Effective interpersonal skills for engaging with all organizational levels
• Ability to communicate technical information effectively to non-technical colleagues
• Self-motivated with effective time management and ability to work independently
• Initiative-driven and customer-centric problem solver
• Strong analytical, problem-solving, and creative thinking skills
• Good judgment and decision-making skills in challenging situations
• Experience in establishing and following processes, with a focus on continuous improvement
• Supportive of teaching and learning environments
• Engagement with IT service partners and third parties

Technical Skills

• Windows Server 2012/2016/2019
• Windows 10
• Active Directory
• Office365
• LAN & WAN technologies, VLAN, wireless, DNS, DHCP
• SIMS.net and SOLUS3
• Mobile device support (Apple, Windows, Android)
• AV and interactive boards
• Shared printing solutions
• Hardware troubleshooting
• Apple device management

Experience

• Flexible working and travel to support multiple sites
• Experience in a Service Desk environment (2nd or 3rd line support)
• Experience in education or similar sector preferred
• ITIL certification is a plus

Key Competencies

• Work planning and scheduling
• Time management
• Effective listening and organization
• Training, mentoring, and delegating
• Problem identification and resolution
• Process improvement

Safeguarding Responsibilities

• Adhere to safeguarding policies and procedures
• Commit to safeguarding and wellbeing
• Report safeguarding concerns appropriately
• Participate in safeguarding training as required

This is a 2 to 3 months initial contract.

The position is based in North London.

Please send your CV in Word format, along with your daily rate and availability.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industry: Human Resources Services