AV Support Technician (onsite)

NEP Group, Inc.; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading multinational technology company is seeking an AV Support Technician in London. This full-time role involves planning and executing AV production for live events, ensuring high-quality audio-visual experiences. Flexibility for evening and weekend work is required. The ideal candidate will have strong communication skills, problem-solving abilities, and at least 3 years of relevant experience.

Qualifications

• 3+ years relevant experience in a similar environment.
• Strong knowledge of modern AV equipment and systems.

Responsibilities

• Live on-site event support including sound, vision, lighting, and staging.
• On-site troubleshooting to resolve hardware/software issues.
• Delivery of structured user training.

Skills

Communication

Problem-solving

Organisational skills

Time management

Education

Level 3 qualification or higher

Qualification in IT Networking

Tools

Microsoft 365 Copilot

Job description

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The Role

Creative Technology has an exciting new opportunity for an AV Technician to join the team. The role is full-time and based in London with a leading multinational technology company. The AV Technician will be responsible for the planning, coordination and execution of AV Production and support for live events and conferencing. The role involves designing and delivering innovative solutions ensuring all technical aspects are seamlessly executed, providing high-quality audio-visual experience for the end client. Core working hours will be standard business hours with flexibility required for evening and occasional weekend work. Background verification checks are required for this role.

The Role

Creative Technology has an exciting new opportunity for an AV Technician to join the team. The role is full-time and based in London with a leading multinational technology company. The AV Technician will be responsible for the planning, coordination and execution of AV Production and support for live events and conferencing. The role involves designing and delivering innovative solutions ensuring all technical aspects are seamlessly executed, providing high-quality audio-visual experience for the end client. Core working hours will be standard business hours with flexibility required for evening and occasional weekend work. Background verification checks are required for this role.

Main Responsibilities

• Live on-site event support including sound, vision, lighting, and staging.
• Event Planning including coordination and logistics
• Technical design and execution of on-site, virtual and hybrid events and productions
• On-site troubleshooting to resolve hardware/software issues, minimizing equipment downtime
• Delivery of structured user training
• Build and maintain strong relationships with all key stakeholders, regularly liaising to deliver a first-class service
• Recommend best practices for events and provide support with event media and presentations
• Post event review including reporting and client feedback
• Documentation of AV setups, configurations, and key insights to build a knowledge base for recurring or similar events.
• Perform regular, scheduled PPM’s including testing, updating & calibrating.
• Management and regular maintenance of both installed and portable AV equipment
• Keeping up to date with new technologies and implementing these into current workflow and systems
• Handling of confidential information and upholding NDA’s
  
  

Quality Management System Responsibilities

• Comply with the company’s Quality Management System requirements i.e., perform your work according to your process documents and procedures, maintaining document information and completing department forms/records as required.
• Understand and apply our quality policy statements in all aspects of your work.
• Contribute towards achieving company objectives
• Ensure that the needs and requirements of the company’s internal staff and customers are understood and delivered.
• Help develop and improve the company’s internal processes and management system by reporting corrective actions, updates, and improvement ideas.
  
  

Licenses/Certificates

• CTS Certification preferable
• Manual Handling certificate preferable
  
  

Experience

• 3+ years relevant experience working in a similar environment
• Strong knowledge of modern AV equipment and systems including signal flow and advanced troubleshooting
• Experience with Windows operating systems and Microsoft 365 Copilot
  
  

Skills & Attributes

• Strong communication and interpersonal skills, with the ability to effectively collaborate with clients and team members.
• Problem-solving mindset with the ability to think quickly and adapt to changing circumstances.
• Creative and innovative approach to designing AV solutions that enhance the overall event experience
• Ability to work under tight deadlines
• Strong organisational skills and attention to detail
• Excellent initiative and self-motivation
• Time management and multitasking skills
  
  

Education

• Level 3 qualification or higher in relevant field
• Qualification in IT Networking desirable

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Strategy/Planning and Information Technology

• Industries

  Broadcast Media Production and Distribution

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