Onsite IT Support Specialist: Troubleshooter & Trainer

MarlowHR Ltd; England; On-site; GBP 44,000 - 54,000; Full time

Benefits offered by this job

Company Pension

Annual Leave 25 days

Private Medical Insurance

Life Assurance

Health & Wellbeing

Job summary

MarlowHR Ltd is hiring a Computer Support Specialist to provide technical assistance and troubleshooting for computer systems and software. You’ll help resolve technical issues, support equipment setup, and ensure employees have reliable access to the tools they need.

The role is full-time and onsite in the United Kingdom, with 0–2 years experience preferred. You will handle hardware and software issues, set up new equipment, assist with installations, and maintain records of support tickets.

Qualifications

• Associate's degree or equivalent experience/certification required.
• 0–2 years in computer or technical support.
• Working knowledge of common operating systems and software.

Responsibilities

• Provide technical support for computer hardware and software issues.
• Set up and configure new computer equipment.
• Troubleshoot connectivity and performance problems.
• Assist with software installations and updates.
• Maintain accurate records of support tickets and resolutions.
• Provide basic user training on systems and software.

Skills

Troubleshooting

Customer service

IT support

Operating systems

Education

Associate's degree in IT or related field

Equivalent experience or certifications

Job description

MarlowHR Ltd is hiring a Computer Support Specialist to provide technical assistance and troubleshooting for computer systems and software. You’ll help resolve technical issues, support equipment setup, and ensure employees have reliable access to the tools they need.

The role is full-time and onsite in the United Kingdom, with 0–2 years experience preferred. You will handle hardware and software issues, set up new equipment, assist with installations, and maintain records of support tickets.