Support Technician – Onsite (London)

Codestone Group; London; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Flexible benefits

Wellbeing support

Career development opportunities

Job summary

A leading IT consultancy in London is seeking a Support Technician to deliver 2nd line IT support and manage AV solutions at a customer site. The role involves troubleshooting and communication with clients to ensure satisfaction. Ideal candidates have solid experience in IT support, familiarity with O365 and Azure, and strong AV skills. Join a dynamic team and enjoy flexible benefits.

Qualifications

• Solid experience in 2nd line IT support in a customer-facing role.
• Confident with O365, Azure AD, and Intune.
• Strong skills in AV technology and networking.

Responsibilities

• Deliver 2nd line IT support for various platforms.
• Configure AV and IT equipment.
• Manage and troubleshoot Office 365 and Azure services.

Skills

2nd line IT support experience

Office 365 and Azure skills

Strong AV tech skills

Networking knowledge

macOS, iOS, and iPadOS support

Effective communication

Tools

VMware

Hyper-V

Microsoft Teams

Job description

Overview

The Support Technician will be based onsite at a high-profile London customer location, which you will need to commute to daily as you’ll be the go-to technical expert, delivering 2nd line support across IT infrastructure and AV solutions. You’ll keep desktops, servers, and networks humming, resolve incidents quickly, and make sure every interaction leaves the customer confident and happy.

Responsibilities

• Deliver 2nd line IT support for Windows, macOS, mobile devices, servers, and core IT services
• Set up and configure equipment (laptops, phones, AV kit), including procurement and asset management
• Manage and troubleshoot Office 365, Teams, Azure, Intune, and user account administration
• Support and maintain AV and collaboration tech – Logitech, Crestron, Biamp, Shure, and more
• Assist with networking, virtualisation (VMware, Hyper-V), and server administration
• Monitor systems, log incidents, and track progress in line with SLAs
• Document fixes and processes to build internal knowledge

Qualifications

• Solid 2nd line IT support experience in a customer-facing role
• Confident with O365, Azure AD, MFA, Conditional Access, Intune, SharePoint, and Teams
• Strong AV tech skills (Logitech Rally, Microsoft Teams Rooms, Crestron control systems, Biamp audio)
• Networking know-how – switches, routers, wireless troubleshooting
• macOS, iOS, and iPadOS support experience in a business environment
• Calm under pressure, great communicator, and committed to seeing issues through to resolution
• Work with leading-edge tech in a high-profile, dynamic environment
• Be part of a consultancy with SAP Gold, Microsoft Gold & Tagetik Platinum partnerships
• A culture built on our THRIVE values – Talent, Hearts, Responsibility, Innovation, Value, Excellence
• Flexible benefits, wellbeing support, and opportunities to grow your skills and career

Location: London (onsite with remote support for other customer sites)

Opportunity: A role where your technical skill and customer service excellence make an immediate impact

Apply today, bring your expertise, and we’ll give you the platform to thrive.

Job details

• Seniority level: Associate
• Employment type: Full-time
• Job function: Information Technology
• Industries: IT Services and IT Consulting