Onsite IT Support Technician – Service Desk

The Access Group; Southampton; On-site; GBP 25,000 - 38,000; Full time

Benefits offered by this job

Wellbeing days

Health contribution

25 days leave

Charity days

Job summary

The Access Group is seeking an onsite IT support professional to join our team in Southampton. You will support staff across multiple locations, resolving incidents and providing hands-on help with hardware, software, and networking while ensuring service quality and uptime.

You will work with a dedicated IT team, reporting to the EMEA Service Desk Manager, and travel between offices as needed. A customer-first approach and strong communication skills are essential to success.

Qualifications

• Experience supporting Microsoft operating systems (Windows 10/11).
• Strong troubleshooting and customer-service mindset.
• Clear communication of technical issues to non-technical staff.

Responsibilities

• Provide onsite technical support via helpdesk for applications, OS, and hardware, meeting SLAs.
• Maintain and upgrade IT infrastructure including workstations, laptops, networks, printers.
• Manage IT assets, licenses, and training equipment with accurate documentation.
• Communicate service updates, training, and guidance across the business.

Skills

Windows troubleshooting

Networking basics

AD administration

Microsoft 365

PowerShell

Customer service

Tools

Microsoft 365

PowerShell scripting

Job description

The Access Group is seeking an onsite IT support professional to join our team in Southampton. You will support staff across multiple locations, resolving incidents and providing hands-on help with hardware, software, and networking while ensuring service quality and uptime.

You will work with a dedicated IT team, reporting to the EMEA Service Desk Manager, and travel between offices as needed. A customer-first approach and strong communication skills are essential to success.