Onsite IT Support Specialist: Desktop & Network

Codestone; City Of London; On-site; GBP 28,000 - 36,000; Full time

Job summary

Codestone in London is seeking an Onsite Support Technician to provide proactive IT support across desktop environments, end-user devices and core services.

The role includes incident resolution, on-site desk-side support, and collaboration with senior IT teams, with hours of 8am–6pm, Monday to Friday, 37.5 hours per week and 3 rotating shifts. The position is based on a client site in London, five days per week.

Qualifications

• On-site or desk-side support experience.
• Ability to diagnose complex hardware and software issues.
• Experience with networking and AV/event support.

Responsibilities

• Provide support for desktops, laptops, mobile devices, and core IT services
• Assist with server administration and advanced configuration tasks under supervision
• Support networking and wireless technologies, including troubleshooting connectivity issues
• Manage and resolve O365 security and administration issues, including user account management and access controls
• Assist in virtual machine technologies for provisioning and maintenance
• Provide face to face, desk-side support on site, delivering excellent customer service to all staff and ensuring timely issue resolution
• Monitor and maintain IT systems using support tools aligned with ITIL best practices
• Contribute to incident management, logging and tracking issues within SLAs
• Support key business applications and ensure minimal disruption to users
• Assist with IT procurement, equipment configuration, and asset management
• Document resolutions, technical processes, and troubleshooting steps for internal knowledge sharing
• Embrace and develop the use of AI and digital tools to work more efficiently, reduce manual effort and improve the quality of work

Skills

On-site support

Advanced technical knowledge

Networking

Systems integration

Virtualisation

Backup and recovery

Vendor coordination

Event support

Organisation and planning

Job description

Codestone in London is seeking an Onsite Support Technician to provide proactive IT support across desktop environments, end-user devices and core services.

The role includes incident resolution, on-site desk-side support, and collaboration with senior IT teams, with hours of 8am–6pm, Monday to Friday, 37.5 hours per week and 3 rotating shifts. The position is based on a client site in London, five days per week.