On-Site Service Desk Analyst — Watford IT Support

Codestone Group; Watford; On-site; GBP 25,000 - 35,000; Full time

Job summary

Codestone Group is seeking a Service Desk Analyst to join their Managed Services team on-site at a client location in Watford. This role involves being the first point of contact for technical issues and ensuring all queries are effectively managed and resolved.

The successful candidate will handle incidents and service requests while maintaining clear communication with users and internal teams. Ideal for those with experience in IT support and strong customer service skills.

Qualifications

• Previous experience in a Service Desk or technical support environment.
• Comfortable working with Active Directory, Windows 10+, iOS, and Android.
• Strong customer service track record and a team-first attitude.

Responsibilities

• Handling incoming incidents and service requests via phone, email, and instant messaging.
• Taking ownership of issues from first contact through to resolution.
• Communicating clearly with both end users and internal resolver teams.

Skills

Technical support experience

Active Directory

Windows 10+

Customer service

Education

ITIL v3 Foundation

Tools

Hornbill

MS Office

Job description

Codestone Group is seeking a Service Desk Analyst to join their Managed Services team on-site at a client location in Watford. This role involves being the first point of contact for technical issues and ensuring all queries are effectively managed and resolved.

The successful candidate will handle incidents and service requests while maintaining clear communication with users and internal teams. Ideal for those with experience in IT support and strong customer service skills.