Onsite IT Support Engineer – Windows, Networking & Peripherals

Computacenter PLC; East Midlands; Presencial; GBP 32.000 - 42.000; Jornada completa

Descripción de la vacante

Computacenter PLC is seeking a capable 2nd line IT support professional in the UK. You will resolve incidents to SLA, handle requests, and maintain a tight incident target while supporting internal and external project managers. The role covers Windows OS, Office proficiency, and ITSM tooling with ServiceNow.

Additionally, you’ll work with SCCM/AD, basic networking, and peripherals, with flexibility for hours and a valid UK driving licence. SC clearance may be required for some tasks.

Formación

• 2nd line IT support experience resolving incidents to SLA.
• Windows OS expertise (Windows 10/11) and Office proficiency.
• Experience with ITSM tools and basic networking concepts.
• Flexible to working hours and full UK driving licence.
• SC Clearance or willingness to undertake clearance.

Responsabilidades

• Undertake incident and request tasks.
• 2nd line responsibility for resolving incidents to SLA.
• Maintain a 2% incident per month target.
• Complete assigned works within timeframes.
• Support Project Managers on project tasks.
• Handle Non-Standard Requests to agreed timescales.
• Coordinate with Level 3 teams for major issues.
• Resolve technical issues for laptops, networks, printers, etc.
• Install & configure software and hardware.
• Demonstrate in-depth knowledge of Windows OS and Office.
• Knowledge of LTSC/KIOSK desirable; ITSM (ServiceNow).
• SCCM/AD understanding; IT service models.
• Networking: LAN/WAN/VLAN, DHCP/DNS, VPN/remote.
• Exchange, Outlook, chat tools; professional etiquette.
• Peripherals management: printers, displays, docks, cameras, scanners.
• Engage with ServiceNow ITSM; strong customer interface.
• Willingness to adapt hours as needed; valid UK driving licence.
• SC clearance as required.

Herramientas

ServiceNow

SCCM

Active Directory

LAN/WAN

VPN

Descripción del empleo

Computacenter PLC is seeking a capable 2nd line IT support professional in the UK. You will resolve incidents to SLA, handle requests, and maintain a tight incident target while supporting internal and external project managers. The role covers Windows OS, Office proficiency, and ITSM tooling with ServiceNow.

Additionally, you’ll work with SCCM/AD, basic networking, and peripherals, with flexibility for hours and a valid UK driving licence. SC clearance may be required for some tasks.