Onsite IT Desktop Support Engineer — Windows & Network

Computacenter PLC; Chelmsford; On-site; GBP 32,000 - 46,000; Full time

Job summary

Computacenter PLC in the United Kingdom is seeking an IT support professional for 2nd line incident work, resolving issues to SLA, and handling assigned tasks within set timeframes. You will also undertake project and non-standard requests to support both internal and external project managers.

The role requires strong Windows 10/11 expertise, including build, configuration and registry settings, plus familiarity with ServiceNow ITSM, SCCM/AD basics, and networking (LAN/WAN, VPN).

Qualifications

• 2nd line IT support experience and incident management.
• Experience resolving incidents to SLA and maintaining target metrics.
• Familiar with ITSM tools and enterprise IT environments.

Responsibilities

• Undertake incident and request tasks.
• Maintain a 2% incident per month target.
• Coordinate with Level 3 teams to escalate major issues.
• Install and configure software and hardware.
• Provide support for Windows 10/11, Office, printers, and peripherals.
• Undertake Project Tasks, supporting internal and external Project Managers.
• Handle non-standard requests to agreed timescales.
• Possess a full UK driving license and be SC cleared or eligible for clearance.

Skills

Incident management

SLA discipline

Customer service

Communication

Time management

Tools

ServiceNow

SCCM

Active Directory

DNS/DHCP

VPN

MS Outlook

Exchange

Job description

Computacenter PLC in the United Kingdom is seeking an IT support professional for 2nd line incident work, resolving issues to SLA, and handling assigned tasks within set timeframes. You will also undertake project and non-standard requests to support both internal and external project managers.

The role requires strong Windows 10/11 expertise, including build, configuration and registry settings, plus familiarity with ServiceNow ITSM, SCCM/AD basics, and networking (LAN/WAN, VPN).