Onsite Desktop Support Engineer — Windows & Network Expert

Computacenter PLC; North End; On-site; GBP 26,000 - 38,000; Full time

Job summary

Computacenter PLC is seeking a motivated IT Support Analyst to join our 2nd line team in the UK. You will handle incidents and service requests, working to SLA targets, and coordinate with Level 3 for major issues. The role requires Windows 10/11 proficiency, strong Office usage, and familiarity with ITSM (ServiceNow) and AD.

UK driving license and SC clearance eligibility are preferred. The successful candidate will contribute to project tasks, handle non-standard requests, and support

Qualifications

• 2nd line support incident/requests handling per SLA.
• Experience with Windows 10/11 and Office suite.
• Familiarity with ITSM tools (ServiceNow) and AD.
• Networking basics including LAN/WAN/Wi‑Fi, DHCP, DNS.
• Printer and peripheral hardware troubleshooting.
• Knowledge of SCCM and remote deployment concepts is desirable.
• Clear communication with Level 3 and project managers.

Responsibilities

• Undertake incident and request tasks.
• 2nd line responsibility for resolving incidents to SLA.
• Maintain a 2% incident per month target.
• Complete assigned works within timeframes.
• Undertake project tasks supporting Project Managers.
• Handle non-standard requests within agreed timescales.
• Coordinate with Level 3 teams on major issues.
• Resolve issues for laptops/desktops, networks, printers, etc.
• Install and configure software/hardware; Windows 10/11 config and registry settings.
• Experience with LTSC channels and KIOSK is desirable.
• Understand SCCM/Active Directory; IT service models knowledge.
• Network knowledge including LAN/WAN/VLAN, Wi-Fi, DHCP, DNS/WINS, PXE, VPN.
• Understand MS Exchange environment and Outlook configurations.
• Peripherals: printers, displays, docking stations, scanners, etc.
• Experience with ITSM software; strong customer interface skills.

Skills

Windows OS knowledge (Win10/Win11)

Microsoft Office proficiency

ITSM software (ServiceNow)

Active Directory familiarity

SCCM familiarity

Networking basics (LAN/WAN/Wi‑Fi, DHCP

DNS/WINS, PXE, VPN/remote connectivity

Outlook and email setups

Printers and peripherals support

IT support communications

Driving license (UK)

SC clearance eligibility

Tools

ServiceNow

Active Directory

SCCM

VPN/Remote connectivity tools

Job description

Computacenter PLC is seeking a motivated IT Support Analyst to join our 2nd line team in the UK. You will handle incidents and service requests, working to SLA targets, and coordinate with Level 3 for major issues. The role requires Windows 10/11 proficiency, strong Office usage, and familiarity with ITSM (ServiceNow) and AD.

UK driving license and SC clearance eligibility are preferred. The successful candidate will contribute to project tasks, handle non-standard requests, and support