Onsite IT Support Engineer – Windows & Devices (Dunfermline)

Computacenter; Dunfermline; On-site; GBP 28,000 - 36,000; Full time

Job summary

Computacenter is seeking a Desktop Support Engineer to deliver hands-on technical support in a busy customer environment at our Dunfermline site. The role includes incident handling, 2nd line resolutions, and ensuring high-quality user experience on-site.

You will resolve hardware, software, and network issues, install configurations, and coordinate with Level3. A strong customer focus and UK driving licence are required; SC clearance may be needed.

Qualifications

• Proficient in Microsoft Windows 10/11 with configuration and registry knowledge.
• Experience with LTSC Channels and KIOSK is desirable.
• Basic understanding of SCCM/Active Directory and IT service models.
• Networking knowledge: LAN/WAN/VLAN, Wi‑Fi, DHCP, DNS/WINS, PXE, VPN/remote access.
• Experience with Microsoft Exchange, Outlook, and collaboration tools.
• Experience with ITSM software (ServiceNow).
• Excellent customer interface and service skills.
• Flexibility with working hours.
• Full UK Driving Licence.
• SC Cleared or eligible for SC clearance.

Responsibilities

• Handle incident and service request tasks.
• Provide 2nd line incident resolution against SLA.
• Maintain incident rate under 2% per month.
• Complete assigned tasks within timeframes.
• Support Project tasks for internal and external PMs.
• Handle non-standard requests within agreed timescales.
• Coordinate with Level 3 teams on major issues.
• Resolve technical issues for laptops/desktops, networks, printers, etc.
• Install and configure software and hardware.

Skills

Windows OS expertise

Networking knowledge

IT service management

Customer service

Driving license

SC clearance

Tools

SCCM

Active Directory

ServiceNow

MS Exchange

Job description

Computacenter is seeking a Desktop Support Engineer to deliver hands-on technical support in a busy customer environment at our Dunfermline site. The role includes incident handling, 2nd line resolutions, and ensuring high-quality user experience on-site.

You will resolve hardware, software, and network issues, install configurations, and coordinate with Level3. A strong customer focus and UK driving licence are required; SC clearance may be needed.