Onsite Desktop Support Engineer - Dunfermline

Computacenter AG & Co. oHG; Dunfermline; Hybrid; GBP 26,000 - 38,000; Full time

Job summary

Computacenter AG & Co. oHG is seeking a Desktop Support Engineer to provide hands-on technical support across a busy customer environment. The role involves incident handling, SLA-driven resolution, and support for internal/external project tasks onsite in Dunfermline.

The candidate should be proficient with Windows 10/11, Office, and ITSM tools, with strong customer service skills and willingness to work flexible hours. UK driving license and SC clearance eligibility are preferred.

Qualifications

• Windows 10/11 knowledge with build/configuration/registry basics.
• Experience with LTSC Channels and KIOSK is a plus.
• Basic understanding of SCCM and Active Directory.
• Networking basics: LAN/WAN/VLAN, Wi‑Fi, DHCP, DNS/WINS, VPN.
• Microsoft Exchange and Outlook familiarity.
• Peripheral devices knowledge (printers, displays, docks).
• ITSM software experience, preferably ServiceNow.
• Strong customer-facing communication and problem solving.
• Valid UK driving licence; SC clearance or eligibility.

Responsibilities

• Undertake incident and request tasks
• 2nd line responsibility for resolving incidents to SLA
• Maintain a <2% incident per month target
• Complete assigned works within defined timeframes
• Support Project Managers on project tasks
• Handle Non-Standard Requests within agreed timescales
• Coordinate with Level 3 teams to highlight major issues
• Resolve technical issues for laptop/desktop hardware, networks, printers, etc.
• Install and configure software and hardware

Skills

Windows OS

MS Office

LTSC/Kiosk

SCCM

Active Directory

LAN/WAN

Wi‑Fi

DHCP

DNS/WINS

VPN

MS Exchange

Outlook

Printers

Displays

Docking stations

Cameras

Scanners

ServiceNow

Customer service

Flexible hours

UK Driving Licence

SC Clearance

Job description

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Location: GBR - Mobile Eng | Job-ID: 220800 | Contract type: Standard | Business Unit: Technicians

Location: Dunfermline (onsite full time)

Life on the team

We’re looking for a Desktop Support Engineer to provide hands‑on technical support across a busy customer environment. You’ll play a key role in resolving incidents, fulfilling service requests and ensuring users receive a responsive, high‑quality support experience.

What you’ll do

• Undertake incident and request tasks
• Possess 2nd line responsibility for resolving incidents to SLA
• Maintain a <2% incident per month target
• Be responsible for the completion of assigned works within allocated timeframes
• Undertake Project Tasks, supporting both internal and external Project Managers
• Undertake Non-Standard Requests tasks to agreed timescales
• Proactively communicate and coordinate with Level 3 teams to highlight major level issues
• Find resolution of technical issues for laptop/desktop hardware, networks, printers, etc.
• Install & configure software and hardware

What you’ll need

• An in-depth knowledge and good understanding of Microsoft Windows OS (Windows 10 & Windows 11), including build, configuration and registry settings is required, along with a level of proficiency in Microsoft Office.
• Experience handling LTSC Channels and KIOSK is highly desirable
• Basic level understanding in SCCM/Active Directory and a working knowledge of IT service models
• Networks experience to include an understanding of LAN/WAN/vLAN and Wi‑Fi technologies, DHCP, DNS/WINS, PXE and VPN/remote connectivity
• An appreciation of the Microsoft Exchange environment, email client configuration, MS Outlook, instant messaging tools, along with general etiquette
• Computer peripherals - including but not limited to printers (including MFD's), display screens, docking stations, port replicators, cameras and scanners
• Working Knowledge of IT Service Management (ITSM) software (ServiceNow)
• Excellent customer interface and customer service skills
• Some flexibility with working hours when needed
• Full UK Driving License
• SC Cleared or required to undertake SC Clearance

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?

We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether #peoplematter