Onsite Desktop Support Engineer - Dunfermline

Computacenter; Dunfermline; Presencial; GBP 28.000 - 36.000; Jornada completa

Descripción de la vacante

Computacenter is seeking a Desktop Support Engineer to deliver hands-on technical support in a busy customer environment at our Dunfermline site. The role includes incident handling, 2nd line resolutions, and ensuring high-quality user experience on-site.

You will resolve hardware, software, and network issues, install configurations, and coordinate with Level3. A strong customer focus and UK driving licence are required; SC clearance may be needed.

Formación

• Proficient in Microsoft Windows 10/11 with configuration and registry knowledge.
• Experience with LTSC Channels and KIOSK is desirable.
• Basic understanding of SCCM/Active Directory and IT service models.
• Networking knowledge: LAN/WAN/VLAN, Wi‑Fi, DHCP, DNS/WINS, PXE, VPN/remote access.
• Experience with Microsoft Exchange, Outlook, and collaboration tools.
• Experience with ITSM software (ServiceNow).
• Excellent customer interface and service skills.
• Flexibility with working hours.
• Full UK Driving Licence.
• SC Cleared or eligible for SC clearance.

Responsabilidades

• Handle incident and service request tasks.
• Provide 2nd line incident resolution against SLA.
• Maintain incident rate under 2% per month.
• Complete assigned tasks within timeframes.
• Support Project tasks for internal and external PMs.
• Handle non-standard requests within agreed timescales.
• Coordinate with Level 3 teams on major issues.
• Resolve technical issues for laptops/desktops, networks, printers, etc.
• Install and configure software and hardware.

Conocimientos

Windows OS expertise

Networking knowledge

IT service management

Customer service

Driving license

SC clearance

Herramientas

SCCM

Active Directory

ServiceNow

MS Exchange

Descripción del empleo

We’re looking for a Desktop Support Engineer to provide hands‑on technical support across a busy customer environment. You’ll play a key role in resolving incidents, fulfilling service requests and ensuring users receive a responsive, high‑quality support experience.

Location: Dunfermline (onsite full time)

What you’ll do

• Undertake incident and request tasks
• Possess 2nd line responsibility for resolving incidents to SLA
• Maintain a <2% incident per month target
• Be responsible for the completion of assigned works within allocated timeframes
• Undertake Project Tasks, supporting both internal and external Project Managers
• Undertake Non-Standard Requests tasks to agreed timescales
• Proactively communicate and coordinate with Level 3 teams to highlight major level issues
• Find resolution of technical issues for laptop/desktop hardware, networks, printers, etc.
• Install & configure software and hardware

What you’ll need

• An in-depth knowledge and good understanding of Microsoft Windows OS (Windows 10 & Windows 11), including build, configuration and registry settings is required, along with a level of proficiency in Microsoft Office.
• Experience handling LTSC Channels and KIOSK is highly desirable
• Basic level understanding in SCCM/Active Directory and a working knowledge of IT service models
• Networks experience to include an understanding of LAN/WAN/vLAN and Wi‑Fi technologies, DHCP, DNS/WINS, PXE and VPN/remote connectivity
• An appreciation of the Microsoft Exchange environment, email client configuration, MS Outlook, instant messaging tools, along with general etiquette
• Computer peripherals - including but not limited to printers (including MFD's), display screens, docking stations, port replicators, cameras and scanners
• Working Knowledge of IT Service Management (ITSM) software (ServiceNow)
• Excellent customer interface and customer service skills
• Some flexibility with working hours when needed
• Full UK Driving License
• SC Cleared or required to undertake SC Clearance