Onsite 1st Line IT Support Engineer | Growth & Perks

Wanstor; Moreton-in-Marsh; On-site; GBP 28,000 - 36,000; Full time

Job summary

Wanstor in the Cotswolds seeks an IT Support Engineer to deliver a blend of on-site and remote support for a prestigious client base in Moreton-in-Marsh. You will take ownership of all requests, guide them to resolution, and maintain exceptional customer service in a fast-paced, high-exposure environment.

This role requires being on-site five days a week in GL56. You will manage Office 365 and Azure Active Directory tasks, deploy PCs with Windows Autopilot/Intune, and provide hands-on support

Qualifications

• Experience in 1st line support and ITIL-based service management.
• Ability to take ownership of tasks and stakeholders.
• Desire to provide excellent, proactive customer service.
• Well organised, able to multitask and work autonomously.
• Willingness to work weekends.

Responsibilities

• Respond to client technical issues via phone and email.
• Triaging and resolving incidents; escalate when needed.
• Log calls using service desk tools and ITIL processes.
• Maintain relationships and visit sites within Greater London area.
• Manage user accounts in Office365, AD and Azure.
• Use remote tools to resolve requests.
• Deploy PCs via Windows Autopilot and Intune.
• Set up Windows PCs and laptops.

Skills

1st line support

ITIL processes

Stakeholder ownership

Customer service

Multitasking

Autonomy

Positive attitude

Weekend shifts

Job description

Wanstor in the Cotswolds seeks an IT Support Engineer to deliver a blend of on-site and remote support for a prestigious client base in Moreton-in-Marsh. You will take ownership of all requests, guide them to resolution, and maintain exceptional customer service in a fast-paced, high-exposure environment.

This role requires being on-site five days a week in GL56. You will manage Office 365 and Azure Active Directory tasks, deploy PCs with Windows Autopilot/Intune, and provide hands-on support