IT Support Engineer

Hollybank Trustees Ltd; Kingswinford; On-site; GBP 30,000 - 35,000; Full time

Job summary

Savaria UK is seeking an enthusiastic IT Support Engineer to join our Kingswinford site. This hands-on, onsite role: you will be the face of IT for local teams, delivering high-quality support and ensuring smooth workplace technology operation.

The role sits alongside the central Service Desk; you will provide second-line support, resolve issues with ownership and first-time resolution, and collaborate with global IT.

Qualifications

• Experience in IT Support, Desktop Support or Service Desk.
• Strong knowledge of Windows OS and Microsoft 365.
• Experience with Active Directory / Entra ID.
• Good networking fundamentals: TCP/IP, DNS, LAN, Wi-Fi.
• Familiarity with IT security principles and asset management.
• Experience with ITSM platforms and incident management.
• Excellent communication and customer service skills.

Responsibilities

• Provide onsite IT support across the business.
• Diagnose and resolve hardware, software, and connectivity issues.
• Install, configure, maintain and repair IT equipment.
• Set up computers, devices, peripherals and user accounts.
• Support Windows environments, M365, Entra ID, AD, and Intune.
• Escalate incidents requiring onsite intervention.
• Perform basic network troubleshooting (LAN, Wi‑Fi).
• Collaborate with infrastructure, networking and security teams.
• Assist with technology rollouts and upgrades.
• Maintain accurate asset records and documentation.
• Occasional out-of-hours support and travel as needed.

Skills

Windows OS

Microsoft 365

Active Directory

Entra ID

Networking

IT security

ITSM

Communication

Problem solving

Customer focus

Job description

Kingswinford, West Midlands (DY6) | Full-Time | Permanent

Onsite | Monday to Friday

Empower Mobility. Support Innovation. Make a Difference.

At Savaria UK, we're passionate about creating a world without barriers. As part of the global Savaria Group, with more than 2,500 colleagues worldwide, we're a leading provider of accessibility and mobility solutions that help people maintain their independence and improve their quality of life.

Headquartered in Canada and operating across North America, Europe and beyond, we're driven by innovation, collaboration and a commitment to making a meaningful difference for our customers.

We're now looking for an enthusiastic and customer-focused IT Support Engineer to join our team in Kingswinford and play a key role in supporting our business technology and end users.

The Opportunity

This is a hands-on, onsite support role where you'll be the face of IT for our local teams. You'll provide high-quality technical support, resolve day-to-day IT issues, and help ensure the smooth operation of our workplace technology environment. Our central Service Desk provides the primary first-line support function, while the IT Support Engineer (this role) provides local onsite and second-line technical support for incidents and requests that require physical intervention, deeper troubleshooting or local knowledge. The role also provides direct support to users where appropriate, with a strong focus on first-time resolution, ownership and ensuring issues are driven through to completion.

We're looking for someone who combines strong technical expertise with outstanding customer service skills. You'll enjoy helping people, solving problems, and working collaboratively with colleagues across the business and the wider global IT function.

What You'll Be Doing

• Delivering exceptional onsite IT support to employees across the business.
• Diagnosing and resolving hardware, software, application and connectivity issues.
• Installing, configuring, maintaining and repairing IT equipment and systems.
• Setting up and managing computers, devices, peripherals and user accounts.
• Supporting Windows environments, Microsoft 365, Microsoft Entra ID (Azure AD), Active Directory and Microsoft Intune.
• Managing incidents escalated by the Service Desk that require onsite intervention or advanced troubleshooting.
• Performing basic network troubleshooting across LAN, Wi-Fi, connectivity and structured cabling.
• Working closely with infrastructure, networking, security and application teams to resolve issues and support projects.
• Assisting with technology rollouts, migrations, upgrades and continuous improvement initiatives.
• Maintaining accurate asset records and support documentation within the ticketing system.
• Acting as a deputy for the ICT Coordinator when required.
• Supporting occasional out-of-hours activities for critical incidents, maintenance or project work.
• Travelling occasionally to support operational and project requirements.

What We're Looking For

• Previous experience in an IT Support Engineer, Desktop Support, Service Desk or similar technical support role.
• Strong knowledge of:
• Windows operating systems
• Microsoft 365
• Active Directory / Microsoft Entra ID
• Cloud-based IT environments
• Good understanding of networking fundamentals, including TCP/IP, DHCP, DNS, LAN and Wi-Fi troubleshooting.
• Knowledge of IT security principles, access management and asset management.
• Experience using ticketing or IT Service Management (ITSM) platforms.
• Strong diagnostic and problem-solving abilities.
• Excellent communication skills with the ability to explain technical concepts to non-technical users.
• A proactive, approachable and customer-focused attitude.

Why Join Savaria?

• Be part of a growing international organisation making a genuine difference to people's lives.
• Work within a supportive and collaborative global IT team.
• Gain exposure to a broad range of technologies and projects.
• Competitive salary of £30,000-£35,000 plus benefits.