Onsite IT Support Engineer - Multi-Vendor & AV

Es Field Delivery Uk Ltd; Reading; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Access to training courses

Personal pension plan

Private medical cover

Life insurance

Flexible holiday

Job summary

A leading technology services provider is seeking an IT Support Engineer based in Reading. The successful candidate will manage site activities, provide second-level support for a variety of software and hardware issues, and ensure SLA's are met. Excellent communication skills and customer focus are essential. The role offers access to training courses and a comprehensive benefits package including private medical cover and pension plan.

Qualifications

• Technically competent with genuine interest in solving IT issues.
• Proven experience in providing second level support.
• Strong ability to manage workload to meet SLA's.

Responsibilities

• Managing site activities and workload to ensure SLA’s are met.
• Preparation and management of site documentation.
• Second-level support of client and application software.
• PC lifecycle and asset management.
• Proactive meeting room checks for telephony and AV equipment.

Skills

Customer-focused

Good communication skills

Software troubleshooting skills

Hardware troubleshooting skills

Ability to work under pressure

Ability to work on initiative

A+ or other relevant certification

Excellent written and verbal communication skills

Tools

Windows 10

Microsoft Office 365

HP, Apple, Dell, Lenovo, Toshiba

Job description

A leading technology services provider is seeking an IT Support Engineer based in Reading. The successful candidate will manage site activities, provide second-level support for a variety of software and hardware issues, and ensure SLA's are met. Excellent communication skills and customer focus are essential. The role offers access to training courses and a comprehensive benefits package including private medical cover and pension plan.