Site Support Engineer (Southampton based)

The Access Group; Southampton; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

25 days holiday

Matched pension scheme

Charity day

Job summary

A leading business management software provider in Southampton is seeking a Site Support Engineer to deliver onsite technical support and manage IT infrastructure. You will ensure service level agreements are met while providing excellent customer service to internal staff. The ideal candidate has experience with Microsoft operating systems, networking, and problem-solving skills. Join the team to help empower small and mid-sized organizations with innovative software solutions.

Qualifications

• Experience supporting Microsoft operating systems, including Windows 10/11.
• Knowledge of networking, TCP/IP, and Active Directory administration.
• Experience with Microsoft 365 and PowerShell scripting.
• Strong problem-solving skills with a customer-centric approach.

Responsibilities

• Provide onsite technical support via helpdesk system.
• Support, maintain, install, and upgrade IT infrastructure.
• Manage and maintain IT assets, ensuring accurate documentation.
• Communicate effectively across the business.

Skills

Microsoft operating systems support

Networking knowledge

Active Directory administration

Microsoft 365 experience

PowerShell scripting

Problem-solving skills

Job description

Site Support Engineer (Southampton based)

We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.

Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.

What does Access offer you? We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.

On top of a competitive salary, our standard 25 days holiday (which goes up the longer you’re with us), and a matched pension scheme, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have one charity day allocated to support a cause that matters to you.

About you

You will be part of a dedicated team of IT professionals, reporting to the EMEA Service Desk Manager. Your role will involve providing technical support to our internal staff, including field-based consultants and office-based employees across 30 different global locations. You are passionate about delivering excellent customer service and thrive in a dynamic IT environment.

This role is based on client sites in Southampton and surrounding areas.

Day‑to‑day, you will:

• Provide onsite technical support via our helpdesk system for a range of applications, operating systems, and hardware, ensuring service level agreements (SLAs) are met.
• Support, maintain, install, and upgrade IT infrastructure, including workstations, laptops, network connections, communication systems, and printers.
• Manage and maintain IT assets, including software licenses and training equipment, ensuring accurate documentation.
• Communicate effectively across the business, providing service notifications, training, and guidance.

Your skills and experiences might also include:

• Experience supporting Microsoft operating systems, including Windows 10/11.
• Knowledge of networking, TCP/IP, and Active Directory administration.
• Experience with Microsoft 365 and PowerShell scripting.
• Strong problem‑solving skills with a customer‑centric approach.

The Access Group is one of the largest UK‑headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid‑sized organisations in commercial and non‑profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what’s important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used.

At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you’re excited about this role, (even if your previous experience doesn’t align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.

Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let’s make a difference together.

Seniority level

• Not Applicable

Employment type

• Full‑time

Job function

• Accounting / Auditing and Manufacturing
• Technology, Information and Media

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