Onsite IT Support Engineer – London | Client‑Facing Tech Pro

BCN Group; Greater London; On-site; GBP 35,000 - 40,000; Full time

Benefits offered by this job

Competitive salary

23 days holiday + bank holidays

Company pension scheme

Volunteer days

Employee Assistance Programme (EAP)

Life assurance

Cycle to work scheme

Free on-site gym (London)

Social events

Job summary

BCN Group in London is seeking an IT Support Engineer to join our onsite Team. You will act as the primary technical contact for clients, visiting sites and resolving end-user incidents while maintaining IT infrastructure for multiple customers.

The role covers Windows OS/Server, O365/Azure, AD, backups, networking, and remote access solutions (VPN, Citrix). A customer-focused mindset and strong diagnostic skills are essential to keep services running smoothly.

Qualifications

• Experience implementing and supporting solutions in small to mid-size business environments.
• Proficient with Microsoft 365 and Azure cloud services.
• Experience with Windows 10/11 and Office 365.
• Experience with Windows Server 2016/2019 and Exchange.
• Active Directory administration experience.
• Experience with backup, DR and BC solutions (Azure, Veeam, Zerto).
• Experience with network security and firewalls (SonicWALL, FortiGate, Cisco).
• Experience performing client site visits and on-site support.

Responsibilities

• Regular client site visits to support technical issues.
• 3rd party technical point of contact for cases and escalations.
• Interact with clients daily by phone and face-to-face; log tickets with details.
• Support and troubleshoot end-user requests; escalate tickets quickly to minimize impact.
• Proactively support clients' local and offsite backups.
• Provide network-level technical services: WAN/LAN, routers, firewalls, security.
• Manage remote monitoring and management system: update agents, respond to alerts, review dashboards.
• Implement and support remote access solutions: VPN, Terminal Services, Citrix.
• Complete and document regular client site reviews and operational checks.
• Communicate incident progress to customers and Account Manager; notify of changes/outages.

Skills

Microsoft Cloud Technologies (O365, A​

Microsoft OS and Applications

Microsoft Server (2016, 2019, Exchange

Active Directory Administration

Backup, Disaster Recover and BC Sol

Wireless Access Solutions (Cisco Merak

Virtualization (VMWare, Hyper‑V, Citri

Firewalls and network security (SonicW

Mac OS

VPN

Terminal Services

Citrix

Tools

VPN

Terminal Services

Citrix

Job description

BCN Group in London is seeking an IT Support Engineer to join our onsite Team. You will act as the primary technical contact for clients, visiting sites and resolving end-user incidents while maintaining IT infrastructure for multiple customers.

The role covers Windows OS/Server, O365/Azure, AD, backups, networking, and remote access solutions (VPN, Citrix). A customer-focused mindset and strong diagnostic skills are essential to keep services running smoothly.