Onsite IT Support Engineer – London

BCN Group Ltd; Greater London; Presencial; GBP 35.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Company pension scheme

Health plan with EAP

Life assurance

Cycle to work scheme

Descripción de la vacante

BCN Group Ltd is seeking an IT Support Engineer to join our onsite team in Central London. You will be the primary technical contact for several client sites, performing regular visits, supporting end users, and logging detailed tickets while working with the Field Services Manager to maintain client IT infrastructure.

The role focuses on delivering high-quality on-site and remote IT support, including cloud technologies, Windows servers, Active Directory, backups, and network services.

Formación

• Experience delivering on-site IT support to small/mid-size business environments.
• Strong knowledge of Microsoft Cloud technologies (O365, Azure, Teams, SharePoint, etc.).
• Experience with Windows 10/11, Office 365, Windows Server (2016/2019/Exchange) and AD administration.

Responsabilidades

• Visit client sites regularly to resolve technical issues.
• Act as 3rd party technical point of contact for cases and escalations.
• Log tickets with detailed technical information from end users.
• Troubleshoot end-user requests and incidents, escalate to minimize impact.
• Support and monitor local/remote backups.
• Provide network support: WAN/LAN, routers, firewalls, security.
• Manage remote monitoring system: scripts, alerts, dashboards.

Conocimientos

Interpersonal skills

Communication

Customer care

Multi-tasking

Attention to detail

Self-motivated

Herramientas

Microsoft 365 (O365) and Azure

Windows 10/11

Windows Server 2016/2019

Active Directory

Backup/DR solutions (Azure, Veeam, Zerto)

Cisco Meraki networking

VPN/Remote access (Citrix)

Descripción del empleo

BCN Group Ltd is seeking an IT Support Engineer to join our onsite team in Central London. You will be the primary technical contact for several client sites, performing regular visits, supporting end users, and logging detailed tickets while working with the Field Services Manager to maintain client IT infrastructure.

The role focuses on delivering high-quality on-site and remote IT support, including cloud technologies, Windows servers, Active Directory, backups, and network services.