Client-Site IT Engineer: Remote & Onsite Support

Onecom; Greater London; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Holidays: 25 days + bank holidays

Birthday day off

Pension contribution 9%

Life assurance 4x salary

All-expenses-paid company events

In-House Training Academy

Mental health support 24/7

Job summary

Onecom, the UK’s leading business technology provider, seeks a Dedicated Engineer based at a client site in London. You will manage day-to-day technical support, incidents, and service requests while maintaining secure, available IT environments and building strong client relationships.

Weekly travel to the London office is required, with adjusted hours for travel time. The role covers Microsoft 365, Windows Server, Exchange, SharePoint, SQL, Azure, VMware/Hyper-V, and network/telephony support.

Qualifications

• Strong technical support and IT infrastructure background.
• Experience supporting Microsoft 365, Windows 10/11, Active Directory, Hyper-V, and Windows Server environments.
• Excellent customer service and communication skills with stakeholders at all levels.
• Ability to manage competing priorities independently in a fast-paced environment.
• Professional certifications such as CompTIA A+, MCP, MCSA or equivalent.

Responsibilities

• Manage client helpdesk and ticket queue, log, prioritise and resolve requests within SLAs.
• Serve as the first point of contact for client calls, emails and technical support.
• Provide remote and onsite technical support, troubleshoot issues and coordinate escalations.
• Support and maintain Microsoft technologies including M365, Windows Server, Exchange, SharePoint, SQL and Azure.
• Administer virtualization technologies including VMware and Hyper-V.
• Support network infrastructure, connectivity, security solutions and telephony and remote access.
• Coordinate with third-party vendors to resolve issues and support business applications.
• Deliver small infrastructure and deployment projects and assist Project Engineers with larger initiatives.
• Maintain technical documentation, processes and procedures.
• Identify opportunities to improve IT services, performance, security and customer experience.
• Support cybersecurity and compliance via policies and controls.

Skills

Troubleshooting

IT infrastructure

Customer service

Stakeholder communication

Problem solving

Independent work

Education

CompTIA A+

MCP

MCSA

Tools

Microsoft 365

Windows Server

Active Directory

Hyper-V

VMware

Citrix

Azure

VPN technologies

Exchange

SharePoint

SQL Server

Job description

Onecom, the UK’s leading business technology provider, seeks a Dedicated Engineer based at a client site in London. You will manage day-to-day technical support, incidents, and service requests while maintaining secure, available IT environments and building strong client relationships.

Weekly travel to the London office is required, with adjusted hours for travel time. The role covers Microsoft 365, Windows Server, Exchange, SharePoint, SQL, Azure, VMware/Hyper-V, and network/telephony support.