Onsite IT Engineer – London | Growth & Training Budget

Cegal; Greater London; On-site; GBP 28,000 - 38,000; Full time

Job summary

Cegal in London is seeking an IT Engineer to join our UK IT Operations team. This hands-on role involves investigating and resolving technical support cases, owning incidents from initial contact to resolution, and delivering high-quality customer service onsite.

You will work onsite in central London, covering endpoint, server and network operations, with 1–4 years of IT service operations experience and familiarity with ITIL and ServiceNow.

Qualifications

• 1–4 years in an IT service operations environment.
• Experience providing technical support to enterprise customers.
• Broad knowledge of Microsoft technologies and cloud services.
• Knowledge of installing, configuring, troubleshooting and maintaining desktop and server hardware and software.
• Understanding of networking principles and VPN, DNS, switching and related hardware.
• ITIL Foundation could be desirable.
• Knowledge of ServiceNow or similar ITSM tooling would be beneficial.

Responsibilities

• Provide onsite and remote technical support to Cegal UK customers.
• Take ownership of incidents, service requests and problem tickets throughout their lifecycle, within ITSM processes and SLAs.
• Diagnose and resolve operational problems and technical queries efficiently.
• Provide technical escalation support via phone and live chat.
• Escalate potential service issues and outages to minimize customer impact.
• Liaise with external service providers to resolve incidents and complete requests.
• Build knowledge of customer environments, OS, applications and hardware.
• Create and update documentation to strengthen the knowledge base.
• Support technical deliveries and projects as required.
• Contribute to continuous improvement across customer operations.

Skills

IT service operations

Microsoft technologies

Networking basics

ITIL familiarity

Customer communication

Tools

ServiceNow

Job description

Cegal in London is seeking an IT Engineer to join our UK IT Operations team. This hands-on role involves investigating and resolving technical support cases, owning incidents from initial contact to resolution, and delivering high-quality customer service onsite.

You will work onsite in central London, covering endpoint, server and network operations, with 1–4 years of IT service operations experience and familiarity with ITIL and ServiceNow.