Onsite IT Support Engineer | 25 Days Holiday + Birthday Off

Daisy Communications; Cheadle; On-site; GBP 22,000 - 26,000; Full time

Job summary

A leading communications provider in Cheadle is seeking an IT Technician to ensure excellent service for 250+ clients. This crucial role involves resolving user issues, maintaining helpdesk records, and collaborating with the Projects Team on network installations. Ideal candidates should possess strong PC hardware/software knowledge and fault-finding skills. Additional benefits include 25 days holiday plus bank holidays and professional development opportunities.

Benefits

25 days holiday plus bank holidays

Extra day off for birthday or wedding

£500 referral bonus

Eye care vouchers

Sim deals

Exclusive retail discounts

Qualifications

• Good knowledge of Server operating systems is advantageous.
• Familiarity with backup and recovery technologies is desirable.
• Experience with AV software will be beneficial.

Responsibilities

• Resolve user issues as an onsite IT Technician at customer sites.
• Liaise with Projects Team installing network infrastructure.
• Log helpdesk emails and tickets in a timely manner.
• Escalate technical issues when necessary.

Skills

PC/Laptop hardware and Software knowledge

Fault-finding skills

Knowledge of Microsoft desktop operating systems

Knowledge of Active Directory

Basic networking knowledge

Knowledge of Microsoft 365 Administration

Tools

Microsoft 365

Hyper V

CRMs

Job description

A leading communications provider in Cheadle is seeking an IT Technician to ensure excellent service for 250+ clients. This crucial role involves resolving user issues, maintaining helpdesk records, and collaborating with the Projects Team on network installations. Ideal candidates should possess strong PC hardware/software knowledge and fault-finding skills. Additional benefits include 25 days holiday plus bank holidays and professional development opportunities.