Onsite IT Support Associate — Harrogate

Certinia; Harrogate; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading technology solutions provider in Harrogate is seeking an Associate IT Support Specialist to deliver exceptional customer service and support. This role focuses on macOS and Windows technologies, providing onboarding experiences and first-line IT assistance. Ideal candidates will have strong problem-solving abilities and a passion for technology. This is an office-based position offering an exciting opportunity to join a dynamic IT Operations team.

Qualifications

• Excellent customer service and communication skills required.
• Strong organizational skills and ability to prioritize tasks.
• Good understanding of Apple, Android, and Windows hardware and software.

Responsibilities

• Provide onboarding experience for new starters.
• Deliver IT knowledge and training sessions.
• Configure and troubleshoot Apple and Windows laptops.
• Provide first line IT support to colleagues.
• Maintain and escalate helpdesk requests within ticketing system.

Skills

Customer service skills

Communication skills

Organizational skills

Problem-solving skills

Attention to detail

Technical knowledge of macOS and Windows

Tools

IT ticketing system

SaaS solutions

Job description

A leading technology solutions provider in Harrogate is seeking an Associate IT Support Specialist to deliver exceptional customer service and support. This role focuses on macOS and Windows technologies, providing onboarding experiences and first-line IT assistance. Ideal candidates will have strong problem-solving abilities and a passion for technology. This is an office-based position offering an exciting opportunity to join a dynamic IT Operations team.