Onsite IT Helpdesk Engineer – London (Mon–Thu)

Civica; Greater London; Sur place; GBP 28 000 - 42 000; Plein temps

Avantages offerts par ce poste

Private Medical Insurance

Pension contributions

Life Assurance

EV scheme

25 Days Annual Leave

Résumé du poste

Civica in London is seeking an IT Helpdesk Engineer to support colleagues across the business. You’ll work from our Southbank office, handling incidents, service requests and user access to Microsoft 365, Azure and AD, while delivering high-quality customer service.

You’ll join a collaborative team that values continuous improvement and professional development, with onsite support and a focus on resolving issues efficiently to keep colleagues productive.

Qualifications

• Experience delivering IT helpdesk support to corporate users.
• Familiarity with Microsoft 365, Azure and AD.
• Excellent customer service and communication skills.
• Ability to work onsite in London on Monday-Thursday.

Responsabilités

• Deliver and manage customer incidents, problems and service requests through to resolution.
• Maintain accurate records of work, changes, and customer interactions per data protection laws.
• Provide onsite IT support to Civica offices as required.
• Develop your technical and customer service skills in line with Civica processes.

Connaissances

ITIL

Microsoft 365

Azure

Active Directory

Networking

Security

Backup technologies

Description du poste

Civica in London is seeking an IT Helpdesk Engineer to support colleagues across the business. You’ll work from our Southbank office, handling incidents, service requests and user access to Microsoft 365, Azure and AD, while delivering high-quality customer service.

You’ll join a collaborative team that values continuous improvement and professional development, with onsite support and a focus on resolving issues efficiently to keep colleagues productive.