Onsite IT Support Engineer - Elevate Workplace Tech London

PZ Cussons (UK) Ltd; Greater London; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Private medical cover

Health & wellbeing support

Hybrid/electric car scheme

Cycle to work

Free mortgage advice

Discounted and complimentary PZ产品

Onsite gym

Job summary

PZ Cussons (UK) Ltd in London is seeking an Onsite IT Support Engineer to keep colleagues productive by delivering responsive support across hardware, software and workplace technology. You will own issues from diagnosis to resolution, ensuring minimal disruption and a great user experience.

You’ll support Microsoft 365 and collaboration tools, assist with digital workplace projects, and help enhance the overall employee experience while building strong relationships across the business.

Qualifications

• Experience in an IT Support Engineer or similar role.
• Strong troubleshooting skills across Windows devices, hardware, software, Microsoft 365 and workplace technologies.
• Good understanding of IT Service Management principles and incident/change management processes.
• Confidence supporting collaboration tools and meeting room technology.

Responsibilities

• Keeping colleagues productive by delivering responsive, high-quality support across hardware, software, Microsoft 365 and workplace technology.
• Taking ownership of technical issues from diagnosis through to resolution, ensuring minimal disruption and a great user experience.
• Helping technology run smoothly across our UK locations, including meeting rooms, collaboration tools, mobile devices and workplace infrastructure.
• Supporting digital transformation by contributing to Microsoft 365, Copilot and wider technology projects, rollouts and adoption initiatives.
• Identifying opportunities to improve services, solve recurring issues and enhance the digital employee experience.
• Building strong relationships across the business, providing guidance, training and technical support for key meetings, events and workplace activities.

Skills

Windows troubleshooting

Hardware

Software

Microsoft 365

Workplace technologies

ITIL/ITSM

Stakeholder management

Communication

Problem solving

Education

IT qualification or certification

Tools

Microsoft Teams

Microsoft Copilot

Meeting room technology

Job description

PZ Cussons (UK) Ltd in London is seeking an Onsite IT Support Engineer to keep colleagues productive by delivering responsive support across hardware, software and workplace technology. You will own issues from diagnosis to resolution, ensuring minimal disruption and a great user experience.

You’ll support Microsoft 365 and collaboration tools, assist with digital workplace projects, and help enhance the overall employee experience while building strong relationships across the business.