Onsite IT & Device Lifecycle Engineer

Tata Consultancy Services; Merthyr Tydfil; On-site; GBP 22,000 - 32,000; Full time

Job summary

Tata Consultancy Services UK&I is looking for an Onsite Support Engineer to join our client-focused IT team in Merthyr Tydfil, Wales. You will handle device lifecycle, on-site user support, and basic troubleshooting for laptops, desktops, and peripherals.

You will build and deploy devices, manage stock, support meeting rooms, and act as site IT contact, including executive support and asset return workflows. Ideal for a graduate or someone with 2 years of experience.

Qualifications

• Graduate trainee or 2 years of relevant IT support experience.
• Experience with end-user computing, asset management and Office 365 suite.
• Familiar with SNOW, Autopilot and Windows 11 migration.

Responsibilities

• Provide onsite desk-side IT support for laptops, desktops and devices.
• Manage device lifecycle, escalations and end-to-end lifecycle for site devices.
• Build and deploy laptops/desktops per corporate standards.
• Assist with MS Teams meeting rooms and Surface Hub setup and maintenance.
• Manage stock and inventory, including peripherals and monitors.
• Serve as site IT point of contact for hub locations and executive users.

Skills

End-user computing

Asset management

Windows 11 migration

Office 365 stack

Intune knowledge

Autopilot

Tools

SNOW

Autopilot

Intune

Job description

Tata Consultancy Services UK&I is looking for an Onsite Support Engineer to join our client-focused IT team in Merthyr Tydfil, Wales. You will handle device lifecycle, on-site user support, and basic troubleshooting for laptops, desktops, and peripherals.

You will build and deploy devices, manage stock, support meeting rooms, and act as site IT contact, including executive support and asset return workflows. Ideal for a graduate or someone with 2 years of experience.