IT Support Engineer

Experis (Austria); Wrexham; On-site; GBP 26,000 - 38,000; Part time

Job summary

Experis Austria is seeking an experienced IT Support Engineer to join an onsite team in Wrexham on a 6-month contract. You will deliver high-quality end-user support across Windows and Mac, manage hardware deployments, and assist with onboarding and workplace technologies.

The role covers 1st and 2nd line support, collaborating with internal IT teams and vendors to maintain services and ensure a positive user experience across the business.

Qualifications

• Experience delivering 1st and 2nd line IT support.
• Windows 10/11 and Apple MacOS support experience.
• Knowledge of Microsoft 365 apps (Outlook, Word, Excel, Teams).
• Active Directory and Exchange administration experience.
• Hardware deployment, imaging and device lifecycle management.
• Mobile Device Management for iOS and Android devices.

Responsibilities

• Deliver high-quality IT services and support to end-users onsite in Wrexham.
• Provide 1st and 2nd line support and troubleshooting across hardware and software.
• Manage hardware deployments, imaging and lifecycle of devices.
• Assist with end-user onboarding and ensuring a positive user experience.

Skills

Desktop Support

MacOS

Microsoft 365

AD/Exchange

Hardware Imaging

Mobile Device Mgmt

Job description

Role: IT Support Engineer
Contract: 6 Months
Location: Wrexham (Onsite)
Start Date: October
We are partnering with a global organisation seeking an experienced IT Support Engineer to join their onsite support team. This is an excellent opportunity for a customer-focused IT professional with strong desktop, infrastructure, and end-user support experience across Windows, Mac, mobile devices, and workplace technologies.
The successful candidate will play a key role in delivering high-quality IT services, providing 1st and 2nd line support, managing hardware and software deployments, supporting end-user onboarding, and ensuring a positive user experience across the business. You will work closely with internal IT teams, third-party vendors, and business stakeholders to maintain and improve IT services.

Key Skills:

• Desktop Support/Deskside Support experience
• Windows 10/11 and Apple MacOS support
• Microsoft 365 (Outlook, Word, Excel, Teams)
• Active Directory and Exchange administration
• Hardware deployment, imaging and device lifecycle management
• Mobile Device Management (iOS & Android)