Senior IT Field Delivery Engineer Wales

TieTalent; Rotherham; Remote; GBP 40,000 - 50,000; Full time

Benefits offered by this job

Competitive salary

Flexible benefits scheme

Two paid volunteering days per year

Job summary

A leading technology services provider is looking for a Senior IT Field Delivery Engineer to provide IT support across Wales. The role involves diagnosing and repairing hardware issues, resolving application-related incidents, and maintaining communication with internal teams. The ideal candidate will possess strong customer service skills and relevant qualifications. A full UK driving licence is required, and the position offers a competitive salary and flexible benefits.

Qualifications

• Ability to obtain required Government and/or Police security clearance.
• Demonstrates positive behaviours that support teamwork and productivity.
• Familiarity with operating system administration tools and telephony.
• Self-motivated and well-organised, with the ability to work independently
• Able to obtain required Government and/or Police security clearance (unrestricted)
• Relevant technical certifications (or ability to obtain them)
• Minimum CompTIA A+ qualification or equivalent experience
• Familiarity with operating system admin tools, application support, and telephony
• Able to work at height and perform manual handling tasks
• Demonstrates positive behaviours that support teamwork and productivity

Responsibilities

• Diagnose, repair, and maintain IT hardware across multiple sites.
• Resolve operating system and application-related incidents.
• Maintain regular communication with internal teams and site contacts.
• Maintain regular communication with internal teams and site contacts.
• Handle part replacements (including RMA generation and movement) efficiently and accurately.
• Meet the KPIs set for the role.
• Adhere to site fire, security, and health and safety regulations.
• Ensure incidents are logged, updated, and closed on the ITSM tool within SLA.
• Keep up to date with new technologies and maintain relevant knowledge and skills.
• Participate in 24/7 rota cover where applicable.
• Work occasional overtime when required.
• Support team productivity by mentoring other engineers where appropriate.
• Maintain company equipment in good working condition.
• Be familiar with applicable site policies and procedures.
• Produce or update technical documentation when required.
• Carry out any other reasonable duties as requested by your line manager.

Skills

Excellent customer-facing and communication skills

Self-motivated and well-organised

Full UK driving licence

Relevant technical certifications

CompTIA A+ qualification or equivalent experience

Familiar with OS admin tools

Security clearance eligibility

Teamwork

Manual handling

Presentable

Education

CompTIA A+ qualification

Tools

Operating system admin tools

IT service management tool

Job description

Overview

Role: Senior IT Field Delivery Engineer Wales at TieTalent

Location: Field-based (Wales)

Contract Type: Permanent

Salary Package: Competitive base salary plus large company benefits, a flexible benefits scheme, and two paid volunteering days per year

Hours: 9:00 am - 5:30 pm, Monday to Friday

Role Purpose

To attend various sites across Wales to provide IT support for hardware and software, ensuring services are delivered efficiently and in line with agreed Service Level Agreements (SLAs).

Please note: Security clearance, or a willingness to apply, will be required for this role.

Key Responsibilities

• Diagnose, repair, and maintain IT hardware (PCs, laptops, printers, and peripherals) across multiple sites. May also include basic support for servers, AV, telephony, and network infrastructure.
• Resolve operating system and application-related incidents in line with defined procedures.
• Deliver IMAC (Install, Move, Add, Change) work to required specifications.
• Maintain regular communication with relevant internal teams and site contacts throughout the working day.
• Handle part replacements (including RMA generation and physical movement) efficiently and accurately.
• Meet the key performance indicators (KPIs) set for your role.
• Adhere to local site-specific fire, security, and health and safety regulations.
• Ensure all incidents are logged, updated, and closed on the IT service management ITSM tool within SLA.
• Keep up to date with new technologies and maintain relevant knowledge and skills.
• Participate in 24/7 rota cover where applicable.
• Work occasional overtime when required.
• Support team productivity by mentoring other engineers where appropriate.
• Maintain company equipment in good working condition.
• Be familiar with applicable site policies and procedures.
• Produce or update technical documentation when required.
• Carry out any other reasonable duties as requested by your line manager.

Skills and Experience

• Full UK driving licence
• Excellent customer-facing and communication skills
• Professional and presentable at all times
• Self-motivated and well-organised, with the ability to work independently
• Able to obtain required Government and/or Police security clearance (unrestricted)
• Relevant technical certifications (or ability to obtain them)
• Minimum CompTIA A+ qualification or equivalent experience
• Familiarity with operating system admin tools, application support, and telephony
• Able to work at height and perform manual handling tasks
• Demonstrates positive behaviours that support teamwork and productivity

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Information Technology

Industries

• Technology, Information and Internet