Graduate Device Lifecycle Management (DLM) Engineer

Tata Consultancy Services; Merthyr Tydfil; On-site; GBP 22,000 - 32,000; Full time

Job summary

Tata Consultancy Services UK&I is looking for an Onsite Support Engineer to join our client-focused IT team in Merthyr Tydfil, Wales. You will handle device lifecycle, on-site user support, and basic troubleshooting for laptops, desktops, and peripherals.

You will build and deploy devices, manage stock, support meeting rooms, and act as site IT contact, including executive support and asset return workflows. Ideal for a graduate or someone with 2 years of experience.

Qualifications

• Graduate trainee or 2 years of relevant IT support experience.
• Experience with end-user computing, asset management and Office 365 suite.
• Familiar with SNOW, Autopilot and Windows 11 migration.

Responsibilities

• Provide onsite desk-side IT support for laptops, desktops and devices.
• Manage device lifecycle, escalations and end-to-end lifecycle for site devices.
• Build and deploy laptops/desktops per corporate standards.
• Assist with MS Teams meeting rooms and Surface Hub setup and maintenance.
• Manage stock and inventory, including peripherals and monitors.
• Serve as site IT point of contact for hub locations and executive users.

Skills

End-user computing

Asset management

Windows 11 migration

Office 365 stack

Intune knowledge

Autopilot

Tools

SNOW

Autopilot

Intune

Job description

Please be aware that travel to other BT sites may be required based on business/project requirements. Applicable travel expenses/allowances will be provided as per company policy.

Careers at TCS: It means more

TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.

The Role: Onsite Support Engineer

• Device Lifecycle Management : Handle queries, escalations, and end-to-end lifecycle management for devices at the designated site.
• Desk-Side IT Support: Provide onsite support for users for laptops, desktops, and general IT issues.
• Laptop/Desktop Troubleshooting: Perform basic to advanced troubleshooting of hardware, OS, and application-related issues.
• Device Build & Deployment: Build, configure, and support laptops/desktops as per corporate standards.
• Peripheral Requests & Inventory Management: Manage IT peripheral requests, stock levels, and replenishment activities.
• Site IT Point of Contact: Act as the primary IT contact for key hub locations, ensuring timely support and communication.
• User Lifecycle Support: Support new starter onboarding, leaver processes, and asset return workflows.
• Executive Support: Provide priority IT support to senior leadership and executive users.
• Meeting Room Support: Support MS Teams-enabled meeting rooms, audio-visual equipment, and meeting-room IT infrastructure.
• Surface Hub Support: Provide assistance and troubleshooting for Microsoft Surface Hub devices.
• Leaver Asset Collection: Collect laptops/PCs from leavers and maintain them appropriately in stock.
• OEM Warranty & Repairs: Raise and manage support tickets with OEMs for in-warranty laptops, headsets, monitors, and related devices.
• Office Tech Support: Provide general IT support for office equipment, print services, and workplace technology.
• Stock Management: Updated on the current stock status (Laptops, Peripherals, Monitors) weekly.

Your Profile

End-user computing, Asset Management, SNOW, Autopilot, Windows 11 Migration, Office 365 stack, Basic Intune or similar tool knowledge.

Essential skills/knowledge/experience:

Graduate Trainee or 2 Years experience

TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.

We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon.

Diversity, Inclusion and Wellbeing

Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998.

We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.

As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role. Please email us at [e-mail] if you would like to opt in.