Onsite Desktop Support Engineer

Computacenter PLC; East Midlands; Vor Ort; GBP 32.000 - 42.000; Vollzeit

Zusammenfassung

Computacenter PLC is seeking a capable 2nd line IT support professional in the UK. You will resolve incidents to SLA, handle requests, and maintain a tight incident target while supporting internal and external project managers. The role covers Windows OS, Office proficiency, and ITSM tooling with ServiceNow.

Additionally, you’ll work with SCCM/AD, basic networking, and peripherals, with flexibility for hours and a valid UK driving licence. SC clearance may be required for some tasks.

Qualifikationen

• 2nd line IT support experience resolving incidents to SLA.
• Windows OS expertise (Windows 10/11) and Office proficiency.
• Experience with ITSM tools and basic networking concepts.
• Flexible to working hours and full UK driving licence.
• SC Clearance or willingness to undertake clearance.

Aufgaben

• Undertake incident and request tasks.
• 2nd line responsibility for resolving incidents to SLA.
• Maintain a 2% incident per month target.
• Complete assigned works within timeframes.
• Support Project Managers on project tasks.
• Handle Non-Standard Requests to agreed timescales.
• Coordinate with Level 3 teams for major issues.
• Resolve technical issues for laptops, networks, printers, etc.
• Install & configure software and hardware.
• Demonstrate in-depth knowledge of Windows OS and Office.
• Knowledge of LTSC/KIOSK desirable; ITSM (ServiceNow).
• SCCM/AD understanding; IT service models.
• Networking: LAN/WAN/VLAN, DHCP/DNS, VPN/remote.
• Exchange, Outlook, chat tools; professional etiquette.
• Peripherals management: printers, displays, docks, cameras, scanners.
• Engage with ServiceNow ITSM; strong customer interface.
• Willingness to adapt hours as needed; valid UK driving licence.
• SC clearance as required.

Tools

ServiceNow

SCCM

Active Directory

LAN/WAN

VPN

Jobbeschreibung

• Undertake incident and request tasks
• Possess 2nd line responsibility for resolving incidents to SLA
• Maintain a 2% incident per month target
• Be responsible for the completion of assigned works within allocated timeframes
• Undertake Project Tasks, supporting both internal and external Project Managers
• Undertake Non-Standard Requests tasks to agreed timescales
• Proactively communicate and coordinate with Level 3 teams to highlight major level issues
• Find resolution of technical issues for laptop/desktop hardware, networks, printers, etc.
• Install & configure software and hardware
  An in-depth knowledge and good understanding of Microsoft Windows OS (Windows 10 & Windows 11), including build, configuration and registry settings is required, along with a level of proficiency in Microsoft Office.
• Experience handling LTSC Channels and KIOSK is highly desirable
• Basic level understanding in SCCM/Active Directory and a working knowledge of IT service models
• Networks experience to include an understanding of LAN/WAN/vLAN and Wi-Fi technologies, DHCP, DNS/WINS, PXE and VPN/remote connectivity
• An appreciation of the Microsoft Exchange environment, email client configuration, MS Outlook, instant messaging tools, along with general etiquette
• Computer peripherals - including but not limited to printers (including MFD's), display screens, docking stations, port replicators, cameras and scanners
• Working Knowledge of IT Service Management (ITSM) software (ServiceNow)
• Excellent customer interface and customer service skills
• Some flexibility with working hours when needed
• Full UK Driving License
• SC Cleared or required to undertake SC Clearance
  Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers' infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance. Interested in joining a company with a strong sense of community? We're growing. We're hiring. We encourage. We empower. We support. #winningtogether #peoplematter