Onsite Field Service Engineer - Print & IT Hardware

Principal I Ltd; City Of London; On-site; GBP 28,000 - 36,000; Full time

Job summary

Principal I Ltd in the United Kingdom is seeking an on-site Field Service Engineer to provide customer-facing service and support, resolving technical issues on assigned tickets with speed and accuracy. You will work at client sites, maintain tools and stock, follow the company procedures, and communicate with Helpdesk to ensure timely resolutions, with a focus on safety and professional presentation.

Applicants should be familiar with network basics, device configurations, and warranty returns,

Qualifications

• Experience in field service or on-site customer support.
• Knowledge of electrical safety and health guidelines.
• Ability to troubleshoot and resolve issues promptly.
• Pro-active communication with helpdesk and escalation procedures.
• Willingness to travel to client sites and manage multiple tickets.

Responsibilities

• Provide on-site service and support to customers.
• Meet target response times and KPIs.
• Maintain stock and call management efficiency.
• Document service calls with accurate part numbers and readings.
• Return worn parts for warranty to the head office.
• Arrive at first service call by 09:00 or as agreed.
• Observe health and safety guidelines at all times.
• Utilise support tools and online resources to fix issues.
• Escalate complex faults per procedures.
• Maintain professional appearance and presentability on customer sites.

Skills

Microsoft networks

DHCP

DNS

TCP/IP

Active Directory

Print Management

Document Management

Canon equipment

Kyocera equipment

Tools

PPA

CSRC

e-maintenance

Link-in system

Job description

Principal I Ltd in the United Kingdom is seeking an on-site Field Service Engineer to provide customer-facing service and support, resolving technical issues on assigned tickets with speed and accuracy. You will work at client sites, maintain tools and stock, follow the company procedures, and communicate with Helpdesk to ensure timely resolutions, with a focus on safety and professional presentation.

Applicants should be familiar with network basics, device configurations, and warranty returns,