Onsite Desktop Support Specialist — SC Cleared

Computacenter; Usk; On-site; GBP 28,000 - 36,000; Full time

Job summary

Computacenter in Wales is seeking a Desktop Support Engineer to provide hands-on technical support across a busy customer environment onsite in Usk.

You will resolve incidents, fulfill service requests, and work with Level 3 teams to address major issues, while maintaining high-quality customer service and meeting SLA targets.

Strong Windows expertise, AD/SCCM familiarity, and ITSM tooling experience are essential for success in this role.

Qualifications

• Proficient in Windows 10/11 deployment, configuration and registry settings.
• Experience with LTSC/KIOSK is desirable.
• Basic SCCM/AD and ITSM concepts.
• Networking basics: LAN/WAN/DNS/VPN.
• Excellent communication and customer service skills.

Responsibilities

• Provide second-line desktop support and incident resolution.
• Handle service requests and ensure SLA targets.
• Install and configure software and hardware.
• Collaborate with Level 3 teams for major issues.
• Ensure desktop peripherals are functioning.
• Maintain documentation in ITSM tools.

Skills

Windows expertise

Printer/Peripheral support

ITIL ITSM knowledge

Customer-focused support

Driving license

Tools

SCCM

Active Directory

ServiceNow

Job description

Computacenter in Wales is seeking a Desktop Support Engineer to provide hands-on technical support across a busy customer environment onsite in Usk.

You will resolve incidents, fulfill service requests, and work with Level 3 teams to address major issues, while maintaining high-quality customer service and meeting SLA targets.

Strong Windows expertise, AD/SCCM familiarity, and ITSM tooling experience are essential for success in this role.