Onsite Desktop Support Specialist - London

Test Triangle Limited; Greater London; On-site; GBP 28,000 - 40,000; Full time

Job summary

Test Triangle Limited in London is seeking an onsite IT Support Specialist to provide hardware, software, and network support for end users. You will assist with desktops, laptops, printers, and peripherals, ensuring systems run smoothly.

Responsibilities include incident management, device deployment, asset tracking, and user onboarding, with strong emphasis on security, SLAs, and clear documentation. The role demands excellent communication and independent field work across locations.

Qualifications

• Strong customer service orientation.
• Excellent verbal and written communication.
• Problem-solving and analytical skills.
• Time management and prioritization.
• Documentation and reporting.
• Ability to work independently in field locations.
• Stakeholder and vendor coordination.

Responsibilities

• Incident and request management.
• Provide onsite and remote technical support to end users.
• Troubleshoot hardware, software, network, and application issues.
• Resolve incidents within agreed SLA timelines.
• Handle service requests such as device setup, software installation, and user onboarding.
• Device installation, maintenance, and asset management.
• Coordinate with vendors for repairs and replacements.
• Update tickets with troubleshooting steps and resolutions.
• Maintain service reports and compliance records.

Skills

Strong customer service

Excellent communication

Problem solving

Time management

Documentation

Independent worker

Stakeholder coordination

Tools

ServiceNow

Remedy

Jira

Remote support tools

Microsoft 365 admin

Active Directory / Azure AD

Job description

Test Triangle Limited in London is seeking an onsite IT Support Specialist to provide hardware, software, and network support for end users. You will assist with desktops, laptops, printers, and peripherals, ensuring systems run smoothly.

Responsibilities include incident management, device deployment, asset tracking, and user onboarding, with strong emphasis on security, SLAs, and clear documentation. The role demands excellent communication and independent field work across locations.