London IT Onsite & Infrastructure Support Engineer

Aristocrat; Greater London; On-site; GBP 42,000 - 64,000; Full time

Job summary

Aristocrat in London is seeking an IT Services Technician to deliver hands-on end-user and infrastructure support from the London office. The role combines Service Desk duties with infrastructure tasks across Windows, macOS, M365, Intune, and cloud services, aligning with global standards.

You will handle incidents via ServiceNow, support VIP users, manage device enrollment, asset documentation, and contribute to improvements in security, governance, and service quality while collaborating with

Qualifications

• Experience in service desk and desktop/infrastructure support environments.
• Strong working knowledge of Windows and macOS endpoints.
• Familiarity with Microsoft 365 services and cloud platforms.

Responsibilities

• Provide 1st/2nd/3rd line support for office, remote, and hybrid users via ServiceNow or walks‑in.
• Fix issues across Windows, macOS, Microsoft 365, and meeting room tech.
• Log, prioritise, and resolve tickets per SLAs.
• Support joiner/mover/leaver processes and VIP users.

Skills

Service Desk

End-User Support

Windows

macOS

Microsoft 365

Azure

Intune

ServiceNow

Tools

ServiceNow

Job description

Aristocrat in London is seeking an IT Services Technician to deliver hands-on end-user and infrastructure support from the London office. The role combines Service Desk duties with infrastructure tasks across Windows, macOS, M365, Intune, and cloud services, aligning with global standards.

You will handle incidents via ServiceNow, support VIP users, manage device enrollment, asset documentation, and contribute to improvements in security, governance, and service quality while collaborating with