Desktop Support Technician – Onsite IT with Wellness

Frontiers Media, LLC; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Wellbeing days

Volunteering days (paid)

Employee Assistance Program (EAP)

Learning & Development via Frontiers/L

Job summary

Frontiers Media, LLC is seeking a proactive Desktop Support Technician to ensure reliable technology and a smooth IT experience for employees across our offices in London, Madrid, Lausanne, and Warsaw. You will troubleshoot hardware and software issues, deploy devices, and provide high‑quality IT services onsite and remotely.

This role emphasizes customer service, ownership of local IT operations, and collaboration with the IT team.

Qualifications

• 3–5 years of experience in desktop support or a similar role.
• Associate or Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician).
• Familiarity with network configurations and protocols.
• Experience with Windows, macOS, and iOS operating systems.
• Knowledge of IT security best practices.
• C1–C2 English level.

Responsibilities

• Troubleshoot and resolve hardware and software issues autonomously (Level 2 Desktop Support Technician).
• Provide a high standard of IT Services Support onsite and remotely.
• Configure and deploy desktops, laptops, and mobile devices.
• Provide input on IT strategies and OKRs related to support efficiency.
• Utilize and contribute to IT support documentation and SOPs.
• Assist with network connectivity issues.
• Maintain an accurate inventory of all IT equipment and software licenses.
• Administer and grant Access Permissions to users.
• Onboard new starters and deliver IT inductions.
• Provide end-user training and support for IT systems and applications.
• Collaborate with other IT team members to improve support processes.
• Support and contribute to both internal and external company events.
• Use JSM (Jira Service Management) ticketing system to communicate with users and provide updates.
• Ensure all tickets are resolved within defined SLA’s (Service Level Agreements).
• Provide AV support in Meeting Rooms.

Skills

Desktop Support

Jira Service Management

Network configurations

Windows

macOS

iOS

IT security

Education

Bachelor’s degree in IT or related field

Associate degree in IT

Tools

CompTIA A+

Microsoft Certified Desktop Support Technician

Job description

Frontiers Media, LLC is seeking a proactive Desktop Support Technician to ensure reliable technology and a smooth IT experience for employees across our offices in London, Madrid, Lausanne, and Warsaw. You will troubleshoot hardware and software issues, deploy devices, and provide high‑quality IT services onsite and remotely.

This role emphasizes customer service, ownership of local IT operations, and collaboration with the IT team.