Onsite Desktop Support Engineer - Windows & ITSM (Plymouth)

Computacenter PLC; Plympton; On-site; GBP 25,000 - 32,000; Full time

Job summary

Computacenter PLC is seeking a Desktop Support Engineer to provide hands-on technical support across a busy customer environment in Plymouth on a full-time, on-site basis.

You will handle incidents, service requests and ensure a responsive, high-quality support experience. The role requires 2nd line support, Windows 10/11 proficiency, ITSM with ServiceNow, and a customer-focused approach.

Qualifications

• Experience resolving incidents and service requests to SLA.
• Ability to work with Level 3 teams for major issues.
• Strong Windows OS knowledge (Windows 10/11) and MS Office.

Responsibilities

• Undertake incident and request tasks.
• 2nd line responsibility for resolving incidents to SLA.
• Maintain and complete assigned work within timeframes.
• Undertake Project Tasks supporting Project Managers.
• Undertake Non-Standard Requests tasks to agreed timescales.
• Coordinate with Level 3 teams for major issues.
• Resolve technical issues for laptops/desktops, networks, printers, etc.
• Install and configure software and hardware.

Skills

Incident management

2nd line support

Windows 10/11

ITSM (ServiceNow)

LAN/WAN/Wi-Fi

SCCM/Active Directory

SC Clearance

Driving Licence

Customer service

Tools

ServiceNow

Job description

Computacenter PLC is seeking a Desktop Support Engineer to provide hands-on technical support across a busy customer environment in Plymouth on a full-time, on-site basis.

You will handle incidents, service requests and ensure a responsive, high-quality support experience. The role requires 2nd line support, Windows 10/11 proficiency, ITSM with ServiceNow, and a customer-focused approach.