Onsite Desktop Support Engineer - Plymouth

Computacenter PLC; Plympton; On-site; GBP 25,000 - 32,000; Full time

Job summary

Computacenter PLC is seeking a Desktop Support Engineer to provide hands-on technical support across a busy customer environment in Plymouth on a full-time, on-site basis.

You will handle incidents, service requests and ensure a responsive, high-quality support experience. The role requires 2nd line support, Windows 10/11 proficiency, ITSM with ServiceNow, and a customer-focused approach.

Qualifications

• Experience resolving incidents and service requests to SLA.
• Ability to work with Level 3 teams for major issues.
• Strong Windows OS knowledge (Windows 10/11) and MS Office.

Responsibilities

• Undertake incident and request tasks.
• 2nd line responsibility for resolving incidents to SLA.
• Maintain and complete assigned work within timeframes.
• Undertake Project Tasks supporting Project Managers.
• Undertake Non-Standard Requests tasks to agreed timescales.
• Coordinate with Level 3 teams for major issues.
• Resolve technical issues for laptops/desktops, networks, printers, etc.
• Install and configure software and hardware.

Skills

Incident management

2nd line support

Windows 10/11

ITSM (ServiceNow)

LAN/WAN/Wi-Fi

SCCM/Active Directory

SC Clearance

Driving Licence

Customer service

Tools

ServiceNow

Job description

We're looking for a Desktop Support Engineer to provide hands-on technical support across a busy customer environment. You'll play a key role in resolving incidents, fulfilling service requests and ensuring users receive a responsive, high-quality support experience.

Location: Plymouth (onsite full time)

What you'll do

• Undertake incident and request tasks
• Possess 2nd line responsibility for resolving incidents to SLA
• Maintain a Be responsible for the completion of assigned works within allocated timeframes
• Undertake Project Tasks, supporting both internal and external Project Managers
• Undertake Non-Standard Requests tasks to agreed timescales
• Proactively communicate and coordinate with Level 3 teams to highlight major level issues
• Find resolution of technical issues for laptop/desktop hardware, networks, printers, etc.
• Install & configure software and hardware

• An in-depth knowledge and good understanding of Microsoft Windows OS (Windows 10 & Windows 11), including build, configuration and registry settings is required, along with a level of proficiency in Microsoft Office.
• Experience handling LTSC Channels and KIOSK is highly desirable
• Basic level understanding in SCCM/Active Directory and a working knowledge of IT service models
• Networks experience to include an understanding of LAN/WAN/vLAN and Wi-Fi technologies, DHCP, DNS/WINS, PXE and VPN/remote connectivity
• An appreciation of the Microsoft Exchange environment, email client configuration, MS Outlook, instant messaging tools, along with general etiquette
• Computer peripherals - including but not limited to printers (including MFD's), display screens, docking stations, port replicators, cameras and scanners
• Working Knowledge of IT Service Management (ITSM) software (ServiceNow)
• Excellent customer interface and customer service skills
• Some flexibility with working hours when needed
• Full UK Driving License
• SC Cleared or required to undertake SC Clearance

Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers' infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?

We're growing. We're hiring. We encourage. We empower. We support.

#winningtogether #peoplematter